Ict Apprentice
Job Description
If you\'re an aspiring IT Support Technician, then we have the role for you! Harborough District Council has a small, dedicated IT team who will be delivering many change projects over the next two years. They are looking for an enthusiastic individual to join them in a Service Desk role. This means you will get involved with providing first-line support to their users, assist with routine maintenance and assist in the delivery of some aspects of their projects. Their users are either based in the main Council offices or at remote locations, including homes, so you will learn to diagnose issues remotely.
What will the apprentice be doing?
- Providing 1st line support to Harborough District Council users and elected members
- Use Harborough District Council service desk software to manage calls
- Assist in the diagnosis of technical issues
- Undertake routine maintenance, such as patching and updates
- Assist in the management of the asset register and auditing of system records
- Assist in the setup and distribution of new and replacement equipment to users
- Create and maintain IT documentation
- Undertake basic project management
Channel your passion for technology, unlock your potential, and learn to keep IT systems and end-users happy with this Level 3 Information Communications Technician apprenticeship programme.
You\'ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance, and setting up virtual environments.
With our exciting curriculum and one-to-one support, you\'ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
- COURSE 1: SUPPORTING IT ARCHITECTURE
- COURSE 2: WORKING WITH END-USER DEVICES
- COURSE 3: WORKING WITH NETWORK ARCHITECTURE
What is the expected career progression after this apprenticeship?
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Desired skills and personal qualities
Organisation skills, Initiative, Ability to work in a team, A confident approach, Ability to build relationships
Qualifications
GCSE or equivalent English (Grade C/4) Essential
GCSE or equivalent Maths (Grade C/4) Essential
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Job Detail
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Job IdJD2976134
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£20258 per year
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Employment StatusPermanent
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Job LocationMarket Harborough, Leicestershire, United Kingdom
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EducationNot mentioned