Job Description

Here we are looking for
Role: Senior Genesys Engineer
Location: Brighton, England, United Kingdom
Type: Contract

Key Skills/Knowledge: Need Contact Centre Technical Lead with 6+ years of Genesys experience
Need sound knowledge on overall Contact Centre Domain
Administration of Genesys Contact Center. Create call flows, route points, add new users, check system logs, etc.
Provide on-call support to users by handling Service Requests and Incidents related to Genesys
Providing extensive experience with Genesys products (ORS,URS, Composer, SIP Server, ICON, INFOMART, Pulse, other).
Documenting design and build to enhance the technical documentation of solution.
Genesys routing and support implementation experience.
Strong knowledge of configuration and implementation of Genesys Framework.
Strong knowledge of GMS & Digital eService
Good knowledge of Genesys Infomart reporting.
Good knowledge of Genesys Workforce Management.
Conceptualizing and developing prototypes quickly in working with the product and architect.
Engaging in engineering and development discussions, contributing to the conversation, providing your own opinions, asking thoughtful questions for clarification, and enriching the environment.
Experience in leading/solutioning transformations from legacy to Genesys omnichannel CTI/IVR/contact center setup
Contributing to the development of application design and coding standards and ensuring adherence across teams to said standards
Strong Knowledge on SIP infrastructure, Genesys Administrator, Genesys Administrator Extension(GAX), Agent Configurations (CME), Universal Routing Server (URS), and Genesys Workspace Desktop Edition (WDE)
Additional advantage with experience in designing, developing and debugging routing solutions implemented using Genesys Orchestration Server, Genesys Rules Engine and Universal Routing Server (URS)
A strong customer focus, with the drive and attitude to go “above-and-beyond” to deliver on commitments.
Experience required: 7+ Years in E2E implementation of Genesis platform
Hands-on engineering and configuration skills of all core Genesis components
Collaborate with Genesys Professional Services and subject matter experts in installing and troubleshooting Genesys components

Skills Required