Service Desk Track Lead
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Job Description
Job Title: Service Desk Track Lead
Location: Stockholm, Sweden
Contract Position
Are you looking to work in an international environment, here is an excellent opportunity for you.
To strengthen our team in Sweden we are currently looking for a Service Desk Track Lead.
->Swedish language expert
->Manage the Service desk team and evaluate their performance
->Set specific customer service standards
->Contribute to improving customer support by actively responding to queries and handling complaints
->Day-to-day Management of First line technical service desk to respond to internal/external customer incidents and queries via email and phone
->Maintain ongoing communication of incident updates to customers provided by 2nd and 3rd line support teams
->Ticket management of Incidents, Problems Change and New Requests
->Responsible for delivering KPI & SLAs agreed with customer
Skills Required
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Job Detail
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Job IdJD588767
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IndustryBPO/ITES
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Total Positions1
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Job Type:Full Time
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Salary:Depends
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Employment StatusPermanent
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Job LocationStockholm, Sweden
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EducationAny Graduate
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Experience4 - Years
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Apply ByFeb 01, 2020
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Job Posting DateJan 12, 2020