Job Description

Job Title: Site Services Specialist 
Job Location: Rotterdam, ZH, Netherland
Duration of contract: 6 Months
Mandatory Language: Dutch
:
As a member of the Site Services team, the candidate will provide high-quality support with very good customer service, technical expertise, and timeliness. This position has frequent contact with users, peers and managers primarily face to face as deskside support for service requests and on-site problem resolution. The candidate will work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department. The candidate will also provide hands-on support to other IT teams including but not limited to Audio Visual, Network, Server and print services.
Job Skills:
Customer-focused – Customer is #1 Attitude
Personal accountability for results
Detail-oriented
Strong analytical and troubleshooting skills
High integrity
Minimum of 2 years’ technical experience in providing Deskside Support
PC hardware repair (Dell/HP), Windows system support, OS X Support
Software installation/troubleshootingPerforming Tech Refresh
Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair
Networking
Asset tracking
Stock room management
Basic support in Video conferencing equipment
Must have experience in working with third-party client managed mobile applications.
Experience in Mobile Device Management and Mobile Application Management. ( iPhone and Android )
Hands-on Experience in server-side maintenance like upgrading and patching activities.
Candidate should have knowledge over MS Access, ServiceNow, SQL Server.
Experience in working on Intune and Blackberry UEM.
Education / Expertise:

Technical degree with 2 years of technical experience; or high school diploma/GED with 3 years of technical experience.
Minimal 1 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment.
Must possess established customer service skills through 2 years of professional customer service experience.
Technical Certification in a similar field will be an added advantage
Ability to manage multiple priorities and follow through on projects to completion.
Ability to work with customers and achieve successful outcomes in handling difficult situations.
Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail.
Capability to work effectively as a team member, as well as independently on multiple projects.
 

Skills Required