Technical Support L2
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Job Description
Job Title: Technical Support-L2
Job Location: Egham, England, United Kingdom
Job Type: Permanent
Minimum Experience: 4-5+ Years
:
Ensuring that client systems are fully operational, and any loss of service is restored in a timely and efficient manner.
Providing a high level of service to our customers and adhering to our strict SLAs for response and restoration times.
Problem determination, workaround resolution, root cause analysis, major incident management.
Deployment of service releases, patches, requests and customisations.
Create productive relationships with and between key stakeholders.
Ensure that solution and application support documentation is maintained to the highest quality and accuracy.
Ability to communicate effectively, both written and verbal, with technical and nontechnical cross-functional teams.
Customer interaction experience.
Skills:
Net, C#, WCF, MS SQL Server
Web services development with WCF and/or SOAP/REST frameworks using multiple protocols; experience with consumption as well as creation.
Relational database experience and demonstrated abilities in using SQL.
Experience in a technical support role will be an advantage
Educational Background:
B. Tech / BE
Skills Required
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Job Detail
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Job IdJD682290
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IndustryIT-Software/Software Services
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Total Positions1
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Job Type:Full Time
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Salary:Trainee Stipend
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Employment StatusPermanent
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Job LocationLondon, United Kingdom
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EducationAny Graduate
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Experience3 - 6 Years
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Apply ByJun 10, 2020
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Job Posting DateFeb 10, 2020