Job Description

Role: Desk Side Support Engineer
Job Location: Germany, Baden-Wurttemberg
Duration of contract: 6 Months
Mandatory Language: German

:

Provide Day to day operations support as Level 2 to end-users.
Deployment of laptops (Windows 7, 10 OS) to the end-users.
Provide Pre and Post Migration support for Laptop deployment
Provide specialized hardware/software/network problem diagnosis/resolution for customer's end users.
Provide onsite hands and feet support for Server and Network related issues.
Coordinate and manage relationships with vendors and support groups to have the resolution for any issues that come across during the migration
Skills:

Proficiency in local language
Good English speaking skills
5+ years of experience in Field Services and having supported Widows / End-user device migrations involving hardware, software, and networks.
Disciplined, systematic problem-solving skills required.
Hands-on work experience with the following:
Windows Operating system (Windows 7, 10)
SCCM (imaging)
Data migration:
Migrate data from existing device to new device
Migrate data from Server and One Drive to the local machine.
VPN:
Able to configure VPN at the client PC.
Able to troubleshoot VPN related issues
Outlook 2016 (O365):
Able to configure Outlook on new machines
Able to troubleshoot all client issues including calendar.
Skype for Business:
Able to configure, train (end users) and troubleshoot issues.
Applications:
Able to fix application related issues which resulted due to issues on local machines (eg: Browser, Java, Cache, etc. ...)
Able to install and configure application based upon SOPs provided.
MS Office Suite:
Able to fix issues aroundMS-Word, MS-Excel, MS-PowerPoint.
Internet browsers (eg Explorer, Chrome, Firefox)
Printers:
Able to Configure Printers

Skills Required