Job Description

Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.We believe that every life deserves world class healthcare.

Job Summary
Salary: 38,000 - 40,000 (Depending on Experience)
Hours: Monday to Friday, 9am to 5pm. 37.5 hours per week
Location: 40 Grosvenor Place, London, SW1X 7AW
Contract: Full-Time & Permanent
What are we looking for?
Cleveland Clinic London are looking to recruit an HRIS Analyst to join our Reward Team. You will be reporting to the Head of Reward, and will principally support with the CCL scheduling system, current and future state.
Currently (2025) Kronos is the enterprise scheduling and timekeeping system, and the role will provide 1st Line system support in London, closely engaging with the US-based enterprise HRIS team to deliver 2nd line support, system fixes and enhancements.
The role will closely support with coordinating the activity to replace the existing system with a new scheduling system, and elements of the activation of the new system in London including coordinating activity between IT, HRIS and Vendor technical teams, creating establishment in the new system, data transfers from legacy system, data loading into the new system and local technical advisory support.
The role will additionally support with CCL HRIS systems, specifically as they interact and integrate with the scheduling system, and some ad-hoc projects to enhance HRIS functionality locally in London.
What makes us different?
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment, where caregivers are encouraged to grow their expertise across multiple specialties, and in collaboration with expert clinicians. Our Mission, 'Caring for life, researching for health, and educating those who serve', assures our unwavering commitment to professional development.
What will your duties include?System Support: Provide 1st line system support for the scheduling system in London, including managing break/ fix queries and caregiver enquiries about system support Aligning with 2nd line support in the US, triage and manage more complex break/ fixes to 2nd line resolution Partner with the business to understand, document and raise system enhancement requests to US HRIS team for delivery Partner with the business to provide SME technical advice on best practice for utilisation of the scheduling system, optimizing outcomes locally for system users Support with Timecard approvals
System Activation:
Specific to the new scheduling system implementation and activation project 2025/2026In collaboration with London IT and enterprise HRIS teams, coordinate local activation of the new scheduling system, notably data transfers and uploads into new system, system rules, accurate replication or organizational structure in the new system and administrative support Take a lead role in system testing for the new system, both as individual SME tester and coordinating local testing activity Act as local technical conduit between enterprise HRIS team and new system vendor support function

What we need from you?Demonstrable experience working with scheduling and time-keeping systems in a technical support capacity (essential) Experience with on-site system support for a complex organization (essential) Experience increasing user capability and confidence in HRIS systems, through development of job aids, coaching sessions and system best-practice demonstration sessions (essential) Exposure to 1st line/ 2nd line system support structures (desirable) Experience with Workday HR software or similar corporate HRIS systems (desirable)

What can we offer you?
As a private hospital with no shareholders, we reinvest all profits back into our organisation. This allows us to provide meaningful, tailored support and development opportunities for our caregivers - alongside a range of benefits, including:25 days annual leave plus Bank Holidays Double-matched salary exchange pension - contribute 5% and we'll contribute 10% Private Medical & Dental Insurance Life Assurance Season Ticket Loan & Cycle to Work schemes Workplace Nursery Scheme Wellbeing Hub with mental health, coaching and EAP support Earned Wage Access - get early access to part of your pay when needed Access to discounts on food, retail, and more

Who we are?
Cleveland Clinic is one of the leading providers of specialised medical care in the world, providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80,000 caregivers worldwide and continue to drive innovation in healthcare.

With over 100 years of history, our "Patients First" philosophy is at the heart of everything that we do.
If you would like to know more, please email recruitment@ccf.org.

Applicant shortlisting and interviews may take place whilst the advert is live, so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications, we are not always able to provide individual feedback.
Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
"Let's deliver World Class care together!"As an equal opportunities employer, we aspire to work together to promote a more inclusive work environment, which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting, interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required, CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure, so far as practicable, that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.