Job Description

Job description


Ealing Council is looking to recruit a HR System Analyst (iTrent) who has application support skills across MHR iTrent and Business Objects.



Ideally you will have experience with application support for HR/Payroll systems, preferably iTrent but if have comprehensive system expertise in another HRIS system, you will be considered for this role also. This is a hybrid role, and you will be expected to be on site minimum three days a week.



The primary objective of this Systems Analyst (Business Systems) role is to support the development, implementation, and maintenance of modern technology-based solutions to ensure the efficient operation of the Council's HR and Payroll processes. This position is responsible for operationalising the Council's HRIS systems, including by managing system elements such as accounts, workflows, and integrations while providing multi-level system support across the organisation.

Key Duties and Responsibilities include:

System Development and Management:



Support core systems' design, development and maintenance, ensuring they meet organisational standards and user requirements.



Assist in developing and managing integration solutions for seamless data flow between systems.



Help coordinate system upgrades and enhancements, working closely with vendors and service providers.



Process Optimisation and Workflow Management:



Support the review and optimisation of workflows and processes to improve efficiency and compliance.



Implement solutions and best practices to enhance business processes.

User Support and Training:

Provide support for end-users to ensure service levels and operational efficiency.



Assist in developing and delivering training programs for staff, including user guides and induction sessions.

Data Management and Reporting:

Support initiatives to ensure data integrity and security across all systems, adhering to regulatory standards such as GDPR.



Assist in developing and maintaining system reporting and dashboards for operational decision-making.



Systems or Application-Specific Duties and Responsibilities:



Act as a primary contact for HR Systems issues, providing multi-level system support.



Assist in communicating and resolving system incidents and problems in collaboration with HR Systems supplier.



Train end-users on HR Systems self-service features and create user-friendly guides for general processes.



Develop reports using Business



Contribute towards the Analytics Data strategy to enable dashboard manipulations and trend analysis.



Provide technical support to users handling Payroll and HR data and processes.



Assist in implementing and upgrading the HR system, ensuring minimal disruption to business operations.



Monitor system performance and suggest basic improvements to enhance efficiency and effectiveness.



Ealing council is committed to safeguarding children and vulnerable adults and expects all staff to share this commitment. Ealing follows safer recruitment practices to protect children and vulnerable adults. The post holder will be subject to an enhanced Disclosure and Barring Service (DBS) check.



This post is subject to Ealing's enhanced vetting process.



You must have the right to work in the UK. Evidence for the right to work in the UK will be requested at the interview stage.



It is an exciting time to join us, here at Ealing Council. If you would like to make a positive difference to our residents and borough, then we're looking forward to hearing from you.



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Ealing Council is committed to creating good jobs and delivering on its connected communities' agenda. We are committed to equality of opportunity, to being fair and inclusive.



We therefore welcome applications from all residents of the borough, we particularly welcome applications from candidates who are entering the employment market in the early stages of their career and mid-career professionals, who are currently underrepresented in Ealing's workforce.

We reserve right to close the campaign early due to high volumes of applicants.