Job Description

Role:

HR Services Team Leader

Location:

Birmingham

Salary:

From32,000 per annum plus benefits

Contract:

Permanent

Hours:

Monday to Friday - 9am to 5pm (35 hours per week)

Why FirstPort?

FirstPort,

are on an ambitious journey to redefine excellence in UK residential property management. We are committed to elevating and resetting industry standards to be the

most trusted and professional residential property management company.

By joining us as an

HR Services Team Leader

you will play a pivotal role in achieving our vision:

Impactful Work:

You will directly support FirstPort's mission to elevate industry standards and provide an exceptional service to our customers.

Professional Growth:

With access to accredited training and development programmes, you will be empowered to reach your potential.

Supportive Environment:

We foster a culture where collaboration and innovation thrive, ensuring you feel valued and supported every step of the way.

A Future of Opportunity:

Be part of a forward-thinking organisation that is shaping the future of residential property management in the UK.

At the core of everything we do are our leadership principles:

Collaborative:

We work together, combining expertise to deliver outstanding outcomes for our customers

Consistent:

We deliver dependable results, building trust with customers and colleagues.

Simple:

We simplify the complex, ensuring our financial processes are straightforward and understood.

Clear:

We communicate with clarity, making information accessible and transparent to all stakeholders.

Your Role, Your Impact

As

HR Services Team Leader,

you will lead and develop a team of HR Coordinators, ensuring the delivery of excellent "people" services for FirstPort. By aligning with the Company's Principles, you will serve as a role model, while identifying opportunities to enhance the performance, capability, and effectiveness of the HR Services Team. Collaboration within the HR team will be crucial to maintaining a cohesive approach, and you will ensure that service level agreements (SLAs) and key performance indicators (KPIs) are consistently achieved.

Key Responsibilities:

Lead and develop the team to provide an accurate and efficient core HR administration service for our colleagues and internal stakeholders. Work to achieve or exceed the KPI targets by coordinating the team's daily work tasks, identifying opportunities for improving processes and developing the team. Ensure that daily service requests/work tasks are well organised, prioritised and delegated daily, ensuring work is completed. Identify early service requests/work tasks or situations, which have potential to become complicated or cause issues, and ownership taken until resolution or escalation as appropriate. Provide regular feedback on daily operations, potential colleague issues, team working and any areas for improvements. Support team members with day-to-day work tasks/service requests and developing their skills and knowledge to ensure an active, realistic succession plan is in operation. Work collaboratively with the other HR Teams to identify process improvements whilst maintaining consistency of the HR service through the allocation of resources. Auditing and reporting to ensure accurate employee records are maintained.

Required Skills & Qualifications:

Experience of managing people preferably, but not necessarily within a HR Service environment Proven understanding of end-to-end HR processes, HR policies and procedures Ability to identify and resolve potential problems or issues and take necessary actions to prevent them from developing Able to manage multiple customer requirements cases simultaneously Able to coach team members to improve performance and develop skills Extremely well organised with the ability to plan and prioritise a busy workload and meet agreed targets / deadlines. Proven ability to influence effectively across all levels of the organisation. Meticulous attention to detail. Excellent task and time management skills. Proven ability to communicate in a clear, understandable and concise manner, both verbally and in writing.

What's in it for you?

Our customers deserve the best and the same applies to our people. We will provide you with the technology, training and support that you need to do your job well. We offer competitive salaries and a range of benefit packages depending on the grade of your role, such as private medical insurance, pension contributions and life assurance. In addition, we also offer a range of exclusive discounts on extra benefits to help you, and your family make the most of your money, safeguard your future and look after your health, including discounted gym membership for all colleagues.

Diversity

We're committed to promoting diversity at FirstPort and recruit on merit. We will ensure we make any adjustments that we can to support both through the recruitment and on-boarding process.

Ready to make a difference?

If you're ready to take the next step in your career and make a difference we'd love to hear from you!



All applicants must be eligible to live and work in the UK without restrictions, and documented evidence of eligibility will be required.



Join us at FirstPort, where we not only manage properties but strive to lead and transform the industry. Together, we can make a difference - for our customers, our colleagues, and the future of residential property management in the UK.

Elevate your career. Reset the standard. Join FirstPort.