Job Description

TJX Europe
Chez TJX Europe, chaque jour apporte de nouvelles occasions de croissance, de decouverte et d'accomplissement. Vous ferez partie d'une equipe dynamique qui prone la diversite, encourage la collaboration et donne la priorite a votre developpement. Que vous travailliez dans nos centres de distribution, nos bureaux d'entreprise ou nos magasins de detail - TK Maxx et Homesense, vous trouverez de nombreuses occasions d'apprendre, de vous epanouir et de faire une difference. Rejoignez l'equipe de TJX - une entreprise du palmares Fortune 100 et le chef de file mondial de la vente a prix reduits.

Description d'emploi :

NB - This role requires Spanish Language Skills (Verbal and Written)

Job Summary

This role is responsible to provide a telephone support service to all our associates across Europe, which will require a good understanding of the HR policies, processes, and procedures in their respective countries.


Volume is high on a daily basis where you are required to deliver routine HR advice against the HR service catalogue and performance dashboard in each country. HRSC is also the first point of contact for general payslip queries receiving high volume of calls on pay day.


You are responsible to share policy-led advice to managers and associates either on the phone or on email. Managers require advice on a number of policies including disciplinary, grievance, performance management and absence. The advice ranges from low level probationary support to more serious allegations.

Key Responsibilities

Service Delivery


Act as first point of contact for HR and deliver an advisory service Log and manage cases in the HR case management system Provide support and coaching to associates to make their lives easier by encouraging them to self-serve where possible and appropriate Ability to spot patterns and identify where there is an opportunity for improvement Provide consistent and expert advice in line with HR policies and country legislation Work with and refer to the Senior Advisor, HRSC Manager, HRBP's and ER for complex cases and support Understand and interpret multi-country HR policies and processes to deliver advice Manage and maintain accuracy in all your correspondence Ensure you remain up to date with HRSC processes and procedures Support with note taking as and when required

Other

Maintain a high level of knowledge of policies and ensure you keep up to date on legislative changes Attend Training and upskill sessions delivered by the HRSC Manager and ER with support from the HRBP's on a regular basis Support other areas of the HRSC with calls and emails in peak periods Ensure the materials used to support the processes are up to date Support with User acceptance testing (UAT) of upgrades, new releases, integrations for our HR systems

Key Skills, Knowledge & Experience

Fluent Spanish - Witten and Verbal Confident and credible as the face of HR to the business Experience of conflict management and resolution Customer focused Ability to challenge tactfully and to build capability to self-serve Able to work to tight deadlines Accuracy is critical in this role Attention to detail is essential Ability to work accurately under pressure while maintaining high customer service standards Excellent communication skills both written and oral Excellent IT skills with knowledge of Word and Excel Positive and confident approach Ability to spot patterns and identify where there is an opportunity for improvement HR Professional education or qualification is ideal Experience of working in a HR Service Centre would be an advantage

Bien que nous soyons fiers de nos reussites passees, c'est notre futur qui nous stimule le plus. Nous nous mettons tout en oeuvre pour offrir des possibilites de croissance, de la reconnaissance, de meme que des salaires et un programme d'avantages sociaux concurrentiels. Partagez notre volonte de voir grand et faites partie de notre avenir. Nous etudions toutes les candidatures a l'emploi sans egard a l'age, au handicap, au sexe, au changement de sexe, au mariage et aux partenariats civils, a la grossesse et a la maternite, a la race, a la religion ou aux convictions et/ou a l'orientation sexuelle.

Adresse :

73 Clarendon Road

Emplacement :

EUR Home Office Watford GB