Job Description

HR Operations is a key function within People Solutions, being the first point of contact for our Team Members who may have a query with any part of the HR and employee lifecycle - new starter process, onboarding, pay, benefits, personal development, or an employment issue. HR Operations is also responsible for ensuring the overall People Solutions function remains fully compliant and up to date with the most recent Employment contract law, Payroll legislative changes, Talent Acquisition and recruitment processes including Right to Work or visa and immigration support, and importantly that all our people data is kept secure and in line with GDPR legislation. Putting our team member experience first, the HR Operations function provides accurate, timely and detailed Administrative Services to the business, ensuring that throughout the employee lifecycle, SLAs are maintained, and processes are refined in line with the overall business targets on team member experience.

Scope of Role:
Reporting to the HR Service Delivery Manager as part of the wider HR Operations team based in Leeds, you will be a key member of the team, providing a first-class administration, operational and first line support service to team members, line managers and the wider HR Team. The focus of the role will be on providing a first-class HR support and administration service with a focus on the employee life cycle \xe2\x80\x93 new starters, leavers and employment changes, plus acting as a first point of contact on HR queries including internal HR policy and process. You will also be involved in wider strategic initiatives as required as part of a wider project team, as agreed in your annual objectives. Using your continuous improvement / service experience mindset, and insight from HR MI, you will contribute to the ongoing development of resources and tools to support HR excellence.

Objectives for Role:
Proactively deliver a full HR administration and transactional support service to the full HR population and deliver a team member support service to the wider Cox community in a timely and accurate manner to ensure HR excellence is consistently maintained by:

• Managing the new starter and leaver process focussing on delivering a positive team member experience from beginning to end.
• Accurate and timely completion of all required HR administration for the wider HR population, including data and MI reporting as required.
• Providing first point of contact advice in relation to HR queries including HR policies, processes and procedures within SLA.
• Working collaboratively with the wider HR team to ensure needs are being met and the required level of service delivered and providing hands on HR query help and advice as required.
• Delivering high quality administration support for volume employee activity, new business and change projects.
• Delivery of HR calendar events such as pay and bonuses; end of year reviews; employee engagement surveys / pulse checks.
• Providing first-line HR support as and when required including supporting with meetings, projects and note-taking for HR cases or meetings.
• Establishing and maintaining close relationships and joined up working processes with Payroll and Talent Acquisition.
• Ensuring the HR service complies with legislation and internal compliance.
• Have the vision to understand the \xe2\x80\x98bigger picture\xe2\x80\x99 of the role your play and that what you deliver impacts this as the \xe2\x80\x9cface of HR\xe2\x80\x9d and first point of contact.

Skills, Knowledge & Experience:

• Experience of working within a customer focused team environment in a fast paced and busy environment.
• Highly organised with the ability to prioritise a varied workload, work to tight deadlines / SLA\xe2\x80\x99s and have excellent attention to detail.
• Advanced HR administration skills with a keen eye for detail.
• Have a positive attitude, demonstrate tenacity under pressure with the ability to flex communication style according to your audience and situation.
• Knowledge and experience of working with Microsoft Office, specifically excel and/or HR systems or databases, preferably Cascade HRIS.
• Experience of handling confidential and sensitive information in line with GDPR.
• Understanding of HR policies and procedures and basic employment law and how your support role can help the wider team in the delivery of a first class HR service.
• Ability to work on own initiative.
• Accurate data entry skills, along with good verbal and written communication skills are essential.
• Producing MI and having analytical skills and experience are highly desirable.
• Experience of working in an HR shared service centre advantageous but not essential.

STRICTLY NO AGENCIES PLEASE We work with a carefully selected set of recruitment agencies and we\'re not looking to add to our PSL. We do not accept unsolicited agency CV\'s sent to the recruitment team or directly to the hiring manager. We will not be responsible for any fees related to unsolicited CV\'s #INDAR

Cox Automotive is the world\xe2\x80\x99s largest automotive service organisation. We
provide dependable solutions that improve performance and profitability
throughout the vehicle lifecycle to manufacturers, fleets, and retailers.
Our businesses are organised around our customers\xe2\x80\x99 core needs across vehicle
solutions, mobility, remarketing, funding, and retail.