Job Description

London, Hybrid

? Our Perks

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Personalised Learning and Development Budget Hybrid working hours - Each team has their own Smart Working Charter that empowers you to do your work in the best way you can Technology - Your choice of Mac or Windows 25 Holiday Days + your local bank holidays 1 Birthday day - it only happens once a year! 3 So Giving Days - spend these days giving back to your chosen cause Religious Celebrations Leave Mental Healthcare - Sessions with Unmind Enhanced Family Leave Values-driven culture - we're really proud of our culture.

So Energy

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Who we are


So Energy was created in 2015 because we knew energy suppliers could be better. Since then, we've grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we're not done. We're on the road to a net zero future, and thanks to our partnership with ESB, we're well on the way. We're customer-centric, tech-led, and passionate about sustainability.


We want to do the best we can for our customers, each other, and our planet, so we've created a workplace that's encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

Clear

Honest

Ambitious

Inquisitive

Caring

Sustainable

The Role

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People Partner at SO ENERGY

Reporting into our Head of People Partnering, Lucy. Our People (HR) Business Partners support business functions with all people related matters in an approach that is consistent and in line with our values. The People Business Partners are passionate about creating a great employee experience, are the face of the People Team for our Energists, and are approachable, clear and honest. Our people partners are on the ground with our teams, understanding the commercial challenges being faced and supporting with a people lens to ensure we are performing as an organisation and putting the customer at the heart of everything we do.


As a People Business Partner at So Energy you will become a Subject Matter Expert in the business units you partner with, in this instance our contact centre, customer experience and the resourcing team. You will provide consultative advice to their leadership teams, be involved and engaged in their team discussions, acting as an agent of change, and coach on any employee relations matters.

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What you'll be getting up to:

Own the relationship for your stakeholder groups and be the main point of contact for them on any people related activities. Providing, coaching, support, advice and guidance to your business areas by building a trusted, respected and well regarded relationship with your teams Support your business areas in robustly managing performance and developing high performing teams through continuous performance practices Act as a trusted advisor to employees and management to solve employee relations issues with professionalism and discretion to full resolution Lead people related meetings such as grievance and disciplinary hearings, ensuring compliance and legislative risks are factored in to any decisions made. Compile investigation, disciplinary, grievance and flexible working request outcomes. Communicating, influencing and consulting with stakeholders in a way that is impactful, leading by example Agent of change, support and guiding business leaders and people managers with strong, generalist HR support to ensure compliance and an employee experience in line with our values. Management of any TUPE and redundancy situations that may occur in a manner that is values led. Support the wider People Team to implement people strategies that support our business aims. Assist business areas with recruitment when required Support and own the delivery of cyclical activity for your business areas including end of year and midyear performance reviews and employee engagement surveys. Support the Head of Business Partnering in organisational and capability design. Demonstrate people experience in the way you carry out your responsibilities, ensuring we foster a culture that is values-led and in line with our behavioural framework.
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This role will be a great fit if:

Previous experience in an HR Business Partner or HR Manager role ideally having partnered with a contact centre environment Strong employee relations background including managing complex employee relations issues Strong generalist background Experience of implementing initiatives to execute against a people strategy e.g. employee engagement, salary reviews, performance management and renumeration annual processes. Change management experience Ability to work collaboratively with stakeholders across different functions and at all levels of the business Project management skills Strong written and verbal communication skills Ability to work in a team, collaborating with a centre of excellence Strong knowledge of employment law and employee rights Proven record of developing strong relationships with stakeholders Proactive and able to adapt to change Comfortable working in a fast-paced environment Experience implementing HR policies and procedures Values driven and customer centric approach CIPD Level 5 Qualified or above





Support - If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best - please let us know so we can talk about how we can best support you and make any adjustments that may be needed.

Our Values

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We look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.


Clear - The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleagues


Honest - Transparency is key, Whether that's providing clear bills to our customers or trusting our staff to do the right thing.


Ambitious - All of us are ambitious about the future of So Energy and what we can contribute to it.


Inquisitive - We are also questioning the Status Quo to see if there is a better way to do things for our customers


Caring - We care about the work we are doing, our customers and our colleagues

Sustainable - As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That's why learning and continuous development is so important to us.

Diversity, Equity, Inclusion & Belonging

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At So Energy, we're committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It's essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn't just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.