Job Description

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About The Role

Fixed Term Contract Until September 2026

We are looking for an HR Advisor to provide comprehensive HR support to our Bristol offices as well as supporting the wider HR team when capacity allows.



Reporting into the Head of HR Business Partnering, who is based in Bristol, and working closely with the HR Business Partners, the successful candidate will be responsible for providing professional, pragmatic coaching and advice to leaders, and guiding employees on a range of HR policies and processes to managers and leaders at the site.



The HR Advisor will be the first point of contact for manager queries, supporting a range of HR activities and projects whilst representing the wider HR function. The role has a significant focus on employee relations on a day to day basis.

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About You

This role would be perfect for an experienced HR professional, who is passionate about HR and providing the best possible service to our business. The ideal candidate will have excellent knowledge of UK employment legislation and strong generalist HR experience, and demonstrable experience in managing high volume and complex employee relations.



They will have excellent communication, customer service and organisational skills as well as practical knowledge of Microsoft Office. They will understand the importance of getting the basics right and show an interest in ensuring the administrative aspect of the role is undertaken to the highest standards.



This role is most suited to someone who strives to provide excellent customer service, enjoys coaching managers, resolving queries and someone who seeks ways to make improvements. In addition, it is suited to someone who can work independently on a day-to-day basis, is self-organised and keen to build relationships across the organisation, gaining a strong understanding of our business objectives and the impacts this can have on our employees.

Minimum criteria

You'll need all of these.
Experience of managing employee relations cases Experience of working in a HR Advisor role or can demonstrate aptitude to operate this way. An understanding of current UK employment legislation Strong customer service ethos Excellent attention to detail
Desirable criteria
Proficient in Microsoft Office CIPD Level 5 (or above) qualified Analytical skills Experience in supporting HR projects Experience creating and embedding strategy in a product centred organisation with hybrid delivery teams
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About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 815,000 customers and their families across the UK. Customers exchange their higher rate mobility allowance to lease a range of affordable vehicles (cars, wheelchair accessible vehicles, scooters, and powered wheelchairs) with insurance, maintenance and breakdown assistance included. We are the largest car fleet operator in the UK (purchasing around 10% of all the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.



Our values are at the heart of everything we do. They represent ambition, and we look for our people to live and breathe them every day:


We find solutions We drive change We care

We operate hybrid working across the organisation where we split our time between working on-site at our offices, and at home, remotely within the UK. We believe hybrid working achieves a good work/life balance for our colleagues, allowing us to connect with each other, collaborate on important work, and perform together to deliver for our customers. It allows us to have the flexibility to work remotely up to 2-days per week whilst also using the great office spaces we have available.



At Motability Operations, we believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply. We want to sustain a culture that nurtures, where employees are free to flourish and where they're rewarded equally, regardless of race, nationality or ethnic origin, sexual orientation, age, disability, or gender.



We pride ourselves on being an inclusive employer and as such, all our offices provide first rate disability access. With our hybrid working environment, we do our best to accommodate part-time and flexible working requests where possible, building on our culture of trust, empowerment, and flexibility.