Job Description

To provide secretarial and administrative support to the HR Human Resources Team and WOD Heads of Service ensuring discretion and confidentiality at all times. The post holder will be required to operate efficiently and effectively, providing proactive administrative support to the HRHR Team and smoothly co-ordinate day-to-day secretarial arrangements for the Heads of Service.The post holder will be a first point of contact for the Human Resources Team and screen incoming calls from other Health Board staff, members of the public and external departments or agencies, responding in a tactful and courteous manner, prioritising the issues, making decisions concerning appropriate information disclosure and adhering to timescales. The post holder will work closely with the HRHR Managers and HR Officers HR to ensure incoming calls are correctly triaged and directed on appropriately to provide a high quality response.Liaison and communication with Workforce and Organisational Development (WOD) secretarial and administration staff and Health Board secretarial staff will be a key element of this role.Main duties of the jobTo provide secretarial and administrative support to the HR Team. Most of this information / correspondence is sensitive and must be dealt with ensuring discretion and confidentiality at all times.To be a first point of contact and screen incoming calls for the Head of HR from Health Board staff, members of the public and external departments or agencies, responding swiftly and efficiently in a tactful and courteous manner, making decisions concerning appropriate information disclosure and adhering to timescales.The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.About usIf you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.Date posted19 March 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,433 to xc2xa326,060 a year Per annumContractPermanentWorking patternFull-timeReference number050-AC202-0325Job locationsRoyal Alexandra HospitalMarine DriveRhylLL18 3ASJob descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job descriptionJob responsibilitiesYou will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.Person SpecificationQualifcationsEssential

• GCSE English and Maths
• NVQ level 3 or equivalent level of experience
• Typing qualification RSA 3 or equivalent
• ECDL

• ECDL Advanced in Word & Excel
• Working towards CIPD qualification

• Proficiency in clerical and administrative procedures
• Proficient in Microsoft Office software
• Work without supervision
• Experience of handling confidential information Employee Relations issues

• Work across various disciplines within an NHS organisation
• Human Resources Experience

• Excellent and effective communication skills, both verbal and written.
• Excellent administrative and clerical skills.
• Excellent organisation and time management skills.
• Good attention to detail
• Excellent IT skills
• Ability to work flexibly
• Ability to work to set deadlines
• Ability to demonstrate a high level of interpersonal skills
• Ability to deal with highly confidential and sensitive situations
• Time-management and project management skills in order to prioritize conflicting workload demands
• Ability to work on own initiative, and organise own workload effectively
• Ability to achieve targets and objectives
• Ability to produce ESR reports

• I.T. systems
• Office (Work, Excel, PowerPoint etc)

• Excellent communication and interpersonal skills
• Self-motivating
• Able to work alone and as part of a team
• Shows resilience and stamina under pressure

• Able to deal with confidential and sensitive information.
• Ability to make timely travel arrangements.
• Flexibility in hours/location

• GCSE English and Maths
• NVQ level 3 or equivalent level of experience
• Typing qualification RSA 3 or equivalent
• ECDL

• ECDL Advanced in Word & Excel
• Working towards CIPD qualification

• Proficiency in clerical and administrative procedures
• Proficient in Microsoft Office software
• Work without supervision
• Experience of handling confidential information Employee Relations issues

• Work across various disciplines within an NHS organisation
• Human Resources Experience

• Excellent and effective communication skills, both verbal and written.
• Excellent administrative and clerical skills.
• Excellent organisation and time management skills.
• Good attention to detail
• Excellent IT skills
• Ability to work flexibly
• Ability to work to set deadlines
• Ability to demonstrate a high level of interpersonal skills
• Ability to deal with highly confidential and sensitive situations
• Time-management and project management skills in order to prioritize conflicting workload demands
• Ability to work on own initiative, and organise own workload effectively
• Ability to achieve targets and objectives
• Ability to produce ESR reports

• I.T. systems
• Office (Work, Excel, PowerPoint etc)

• Excellent communication and interpersonal skills
• Self-motivating
• Able to work alone and as part of a team
• Shows resilience and stamina under pressure

• Able to deal with confidential and sensitive information.
• Ability to make timely travel arrangements.
• Flexibility in hours/location

NHS