Job Description

Brook Street are currently recruiting for a HR Administrator within the NHS BSA We have a fantastic new job opportunity that has arisen working for the NHS! If you are looking for an exciting new job opportunity then look no further. You will be working amongst a brilliant team within the NHS who will support you and help you strive within the business. Start date: ASAP Pay rate: \xc2\xa311.67 Location: Stella House, Goldcrest Way, Newcastle upon Tyne NE15 8NY Full time position Training will be office based then can become hybrid afterwards

Job purpose:

HR shared services provides timely and efficient recruitment services to multiple organisations throughout the NHS. The Customer is at the heart of everything that we do, and the post-holder is required to deliver a professional and quality experience. You will be responsible for the accurate recording and maintaining sensitive information during various stages of the recruitment process, using your customer service skills to keep recruiting managers and applicants up to date throughout.

Working as part of a team, you must be flexible, adaptable and prepared to quickly move between competing tasks and duties to achieve delivery of great service. Posses\' high levels of communication and customer service skills, as well as the ability to handle multiple processes in an organised manner. You will be as passionate about delivering an excellent customer experience as we are.

In this role, you are accountable for

General Duties

• Provide advice on HR Shared Services processes and support to internal and external recruiting managers, line managers, candidates and employees using verbal and written methods via telephone, e-mail and webchat
• Follow agreed processes and standard operating practice to ensure consistent service is provided to clients and customers.
• Provide, receive and deal on a daily basis with sensitive and confidential information/personal staff
• Working to targets, you will ensure all KPI\'s and SLA\'s are fulfilled in line with Client agreements.
• Maintenance of confidential personnel records in line with General Data Protection Regulations (GDPR)
• Act as part of a team to develop new administrative
• Promote and implement the Authority\'s equal opportunities policies in all aspects of employment and service delivery
• Contribute to a culture of continuous improvement and service excellence by adhering to agreed procedures and making suggestions for improvements.

As a HR administrator you will be involved in one or more of the below service area\'s:

Recruitment Team

• Utilising recruitment systems and tools you will drive the recruitment process for each vacancy allocated to you from advert through to successful new employee start date, which includes processes to facilitate advertising, shortlisting, interview, offer and pre-employment checking stages, in accordance with agreed KPI\'s and
• You will manage your own delegated vacancies to achieve agreed KPI and Recruitment Management
• To provide back office support to the query team and respond to second line emails.

Query Team

• You will provide first line support and guidance to recruiting managers, candidates, line managers and You will use telephone, web chat, e-mail and other HR systems.
• Deal with general enquiries, from both internal and external customers, routine analysis and investigation of information and take initiative in order to determine appropriate course of
• Whilst complaints are few you should have experience of managing difficult situations in order to satisfy a customer who is You will be required to listen effectively and show empathy while seeking a positive resolution.
• Provide first line support and advice to the HR department in the resolution of system related
• Create and review system access for employees, internal and external Ensure any data feeds are extracted and imported to HR systems.
• Escalate any system issues to relevant providers and support through to resolution in line with agreed KPI/SLA Keeping all affected clients and teams updated.

Quality Team

• Provide a quality checking service to the team covering all processes and areas of Ensuring agreed process and standard operating procedure has been followed. Maintain a record of issues and successes.
• Record, investigate and draft responses to service issues and complaints for the
• Record, investigate and draft responses to data breaches, freedom of information and subject access requests.

Learning Team

• Create article content in HR systems for HR staff and clients
• Administer the OLM system on behalf of clients including learning co-ordination and provide advice and support to line managers and employees.
• Administer the BSA HR Intranet content and the HR Internal and External Knowledge Base to support HR staff and employees.

Contracts Team

• Utilising recruitment systems and tools you will drive the recruitment process from requesting a start date through to successful recruitment, which includes processes to facilitate contracts issuing, booking a start date, adding to payroll, form creation and staff folder management stages, in accordance with agreed KPI\'s and processes.
• You will manage applicants to achieve agreed KPI and Recruitment Management Standards.
• To provide back office support to respond to second line emails.

In addition to the above accountability\'s, as post holder you are expected to:

• Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
• Demonstrate NHSBSA values and core capabilities in all aspects of your work.
• Foster an environment where your own and colleague\'s safety and well-being is promoted.
• Contribute to a culture which values diversity and inclusion.
• Comply with NHSBSA policies, procedures and protocols as they apply to your role.

Working relationships Responsible to: Team Manager Key relationships and connections: Internal and external customers HR Department If you feel the above is for you, please apply in the usual way. Due to the high volume of candidates responding to our adverts we are not always able to provide feedback on your application. If you do not hear from us within the next five days, please assume you have been unsuccessful on this occasion, however, your details will be kept on file and you may be contacted about other opportunities.