Job Description

Job Title: Housing Options Officer
Contract: Permanent
Hours: Full time
Location: Lewisham
Salary: \xc2\xa333,000 - \xc2\xa340,000 per annum
Driver Required: Yes

Purpose of the Role

I am representing a client based in Lewisham, who are looking for someone to work closely with the Local Authority to allocate residents in finding suitable housing solutions. You will be working closely with residents who need housing support, including those facing homelessness and mental health illnesses. Your role involves conducting thorough assessments of clients\' circumstances, understanding their needs, and offering appropriate advice and options.

Main Responsibilities

• To be responsible for marketing vacancies, new provisions and develop positive and strong relationships with all referring agents. Arrange and carry out viewings of vacant rooms with prospective clients, their families, advocates, and other professional Process referrals and conduct pre-placement eligibility assessments and complete the Admissions Assessment Report [AAR] and on admission complete the Placement Packs for each tenant.
• Keep accurate records of processes, outcomes and action taken on the company\'s enterprise management system and Lewisham (Locata) database. Accurately record all residents Supported Housing Client Form on Locata.
• Attend regular meetings with care coordinators, team manager, and attend the fortnightly Pathway Meeting to discuss possible referrals.
• To respond to all referral enquiries in writing within 24 hours (according to policy) and ensure all the necessary supporting documentation is received while maintaining a friendly and understanding approach.
• To assess all completed applications within 48 hours of receipt and respond in writing. Where clients have passed the preliminary paper assessment, to ensure they are offered a prompt and timely face to face referral assessment.
• Seek appropriate housing options for outgoing tenant either via the Pathway, private rented sector, or other supported accommodations.

Requirements

• Minimum 2 years\' experience working as a Housing Options Officer or similar roles.
• Strong IT/admin skills.
• Managing support staff, incidents, and difficult situations with resilience within a high supported mental health environment.
• Works with clients with enduring mental health, challenging behaviours, complex needs and substance misuse.
• Knowledge of the Quality Assessment Framework (QAF) or Care Quality Commission (CQC).
• Strong customer services and interpersonal skills with ability to resolve complaints effectively.
• Undergraduate Degree.

Benefits

• Healthcare & Wellness: Health cash plans, Employee Assistance Programme, wellness and discount perks.
• Financial & Retirement: Pension scheme, referral scheme, season ticket loans, Cycle Scheme and Tech Scheme.
• Holidays & Time Off: up to 28 days annual leave plus public holidays, buying leave, compassionate & bereavement leave, life events leave eg time off for birthday or moving home.
• Family & Parenting: Generous maternity and paternity leave, paid parental leave.
• Flexible Working

If you are interested in this position and meet the above criteria, please send your CV now for consideration.

If you require any additional information regarding the position, please call Joel at Service Care Solutions on 01772 208 966 or send an E-Mail to joel.hopwood@servicecare.org.uk

Service Care Solutions