Job Description

Role Purpose
To provide a high quality, responsive, administration support service to the Housing Needs Team, enabling and supporting the teams work of assessing and preventing homelessness and maximising the housing options offered to households in need. To provide operational support to the Housing Needs Team, managing a range of IT and desk top systems, tasks and processes in order to provide an integral front line support facility which is aligned with the information and processes of other Haringey functions and services.
Responsibilities

• Understanding, knowledge and ability to follow guidelines that ensures compliance with Health and Safety at Work, Data Protection and other statutory requirements.
• Understanding and commitment to promoting and implementing the Council\'s Equal Opportunities policies.
• To undertake any other temporary responsibilities aligned with the overall purpose and grade of the role.
• Set up new cases and households onto our NEC and Share Point systems and databases
• Respond to and resolve simple Housing Needs enquiries made by email or telephone & record on internal systems.
• Provide administrative support in relation to housing reviews, including copying and sending files, producing standard regulation letters and updating systems accordingly.
• Contact clients directly by phone or email to discuss and resolve elements of their circumstances/case with them and record outcomes on appropriate systems, via out PHP Review process.

Requirements

• Previous experience working in a council or housing association
• Around 2 year\'s experience in administrative work
• An understanding of the issues affecting social housing

Knowledge of one or more administrative systems
Contract

• Initial 3 month contract with the opportunity to extend
• PAYE via Umbrella
• Monday to Friday 9am to 5pm

If you are interested in this position, APPLY NOW!

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