Job Description

Closing Date: Monday 12th May 2025

Job Title

:

Housing Management & Compliance Coordinator - 12 month FTC

Reports to:

Youth Services Manager

Salary:

Scale 6, Points 26-28, 26,229 - 27,982 per annum, pro rata

Hours of work:

Full Time (37.5 hours per week)

Fixed Term Contract - 12 months

Key Responsibilities:

+ To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property. + To empower and show how to report repairs, keep property in an acceptable clean manner.
+ To help maximize and retain young people's income.
+ To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
+ To enable young people to pay their rent and service charge.
+ To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
+ To prepare a weekly report for the Manager detailing arrears triggered detailing the procedures and action taken.
+ To take responsibility for safeguarding the welfare of young people.
+ To collect and record rent and other payments in line with financial procedures.
+ To inform support staff of any support needs or concerns you may have identified for young people.
+ To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.
+ To be responsible for arranging and conducting young people's admissions visits to the service and the induction of new residents.
+ To support and assist young people to maintain their accommodation to an acceptable standard.
+ To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.,
+ To support any future initiatives to support young people and also the organisation to maximize income.
+ To work closely with support staff to deal with any breached of tenure in line with procedure/policy.
To be flexible by being available out of hours providing on call on a rota across several services to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.

Leading the Team:

+ To contribute to the development of a cohesive and effective staff team. + To contribute to the induction of, Progression Coaches, Housing Management Workers, House Keepers, Volunteers, Students and Trainees, including day to day supervision and performance management.
+ To work as part of a team, providing cover for colleagues as required by the line manager and to participate in providing an on call system and duty cover. This will include working anti-social hours including weekends on a rota in order to be accessible to young people and to ensure necessary staff cover.
+ Lead and contribute to team meetings
+ Advise the management team of any concerns, changes or supplementary services needed
+ To deputise in the absence of the Youth Services Manager as deemed appropriate
+ To monitor service delivery and identity gaps or areas of improvement and provide detailed findings to the Youth Services Manager
+ Be supportive and respectful to colleagues and management

QUALIFICATIONS:

Essential:

+ Housing Management qualification + NVQ 4 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent

ROLE EXPERIENCE:

Essential:

+ Working with young people in the following settings/Types of work - Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.

Desirable:

* Working with volunteers/students