Job Description

We have an opportunity for a Housing Income Manager to join our Income Team to ensure the efficient and effective management of income processing, rent setting, and service charge functions.



As our Housing Income Manager, you will manage the Income Team, ensuring compliance with policies and regulations while delivering a high standard of service to internal and external stakeholders.



Using your knowledge of income / arrears recovery management, you will provide technical advice to the organisation and ensure that CHA complies fully with the Rent Standard of the Regulator of Social Housing and individual rent agreements.



You'll manage the annual rent review, the annual rent increase process and oversee rent and service charge setting for new and existing customers, ensuring accuracy and transparency.



With excellent attention to detail, you'll ensure accurate recording, reporting, and reconciliation of rent and service charge accounts, with monthly reconciliations and robust financial controls.

About you

We are looking for a housing professional with:

Excellent knowledge of arrears management and legislation. Experience of working with large volumes of data and transforming this into valuable information. The ability to drive forward relevant projects and initiatives to meet deadlines and deliverables. A flexible approach with the ability to deliver services in an environment of change. Excellent customer service and communication skills. A track record of identifying and resolving issues. Intermediate level proficiency in Microsoft Excel.


This is an exciting opportunity for a proactive leader to drive operational excellence and enhance the effectiveness of our Income team function.

What we can offer in return:

Company pension scheme Life assurance (four times salary) Private medical insurance Salary exchange for an electric car (dependent on eligibility) Other leave - bereavement leave, life events, emergency days, birthday (if it - falls on a weekday) Christmas office closedown days Employee reward portal Employee referral scheme Enhanced maternity / paternity pay Mileage allowance Employee assistance programme

Inclusive Culture:

We are an equal opportunities employer, and all applications are considered based on role requirements, regardless of gender, nationality, ethnicity, marital status, age, disability, sexual orientation, or religious belief.


Concept Housing Association CIC is a not-for-profit organisation that is redefining how social housing is delivered to those who need it most.


We take a proactive and flexible approach to deliver the right accommodation to more people, faster.??