Job Description

Salary

32,488.00 - 36,878.00 per annum ( dependent on skills and experience)

Contractual hours

14

Basis

Part Time

Region

Link Housing Association

Contract Type

Thursday and Friday, flexible working arrangements will be considered

Job category/type

Housing Management - Edinburgh, Part-time, Permanent

Date posted

28/04/2025

Job reference

LHHAAAPR25

Housing Assistant (Allocations)

Come and join us at Link, where people are at the heart of everything we do.



Our people have made our award-winning housing, care, repairs and maintenance and social enterprise, the success it is today.



Link Group has an active new build development programme of mixed tenure housing, and our workforce continues to grow, providing housing, repairs and investment as well as support to a range of customers across Scotland.



Link welcomes applications from candidates who are customer focussed, caring and passionate about providing professional housing services.



Your approach should be one that aligns with Link's values - focused on partnership, respect and pride. You will play a key role in delivering services that are customer focussed, empower people and create positive life outcomes for our tenants, ensuring high standards and continuous improvement across the board.



With over 10,700 homes for social rent, including retirement housing for older people, we aim to provide everyone with the best possible customer experience, delivered through our housing services teams.



This position is subject to a level 1 Disclosure Scotland check.



Link Housing Limited will, subject to FCA approval, TUPE transfer to Link Group Limited on 1 July 2025.

The Role

Housing Assistant (Allocations) - Permanent - Falkirk

14 hours per week, Thursday and Friday, flexible working arrangements will be considered



Salary band HSB03



Salary: 32,488.00 - 36,878.00 per annum



Salary placing dependant on skills and experience

About you

We are looking to recruit a Housing Assistant (Allocations) to join our busy team. As the first point of contact for customers you should be friendly, professional and be able to consider, evaluate and respond to customer needs and enquiries.



The role involves working closely with Housing Officers and providing administrative support.



The successful candidate will be educated to Standard or Higher grade or alternative, with experience in the use of digital systems and packages including Microsoft Office - specific competency in Word and Excel.



This is a fast-paced role, dealing with a range of duties and customers.



The post holder will be responsible for ensuring effective letting activity for



properties becoming void and minimising rent loss by allocation through Edindex and other Common Housing Registers including our own in-house lettings system and all within specific performance management timescales.



The successful candidate must be organised, have attention to detail, able to prioritise work and follow Policy, procedures and good practice guidance, in partnership day-to-day working with the rest of the team.



An understanding of the role of housing associations in Scotland is required for this position.



The successful candidate will be able to demonstrate their ability to deliver excellent customer service, be committed to equal opportunities, and understand the requirements of Data Protection in a data management setting.



For further information on the main position accountabilities and a comprehensive list of the essential and desirable criteria required for this post, please refer to the Job Specification in the Job information Pack above.

What's in it for you?

As an Investor in People, we strive for continuous improvement through the management and growth of our staff, offering a wide range of training and development opportunities.



As a Link employee, you'll likely benefit from the following:

Competitive salary, reviewed annually, and opportunity for annual performance related salary increases and discretionary non-consolidated pay awards subject to terms of the scheme 35 days' holiday per year (inclusive of public holidays) pro rata plus an additional 1 day's pro rata holiday per year after 1 years' service up to a maximum of 40 days per year Opportunity to buy and sell holiday days Enhanced company sick and family friendly pay Access to paid qualifications and a wide range of learning and development opportunities and funded professional membership Defined contribution pension with matched generous employer pension contributions plus salary exchange and additional voluntary contribution options Access to an Electric vehicle leasing scheme, subject to the terms of the scheme Life assurance scheme providing death in service benefits to named beneficiaries Healthcare cash plan for employees (and dependents) to support health and wellbeing plus discounts on shopping, restaurants and other services Employee assistance programme for employees and their immediate household dependants to support health, mental and financial well-being Annual flu vaccination Access to a savings and borrowing scheme Cycle to work scheme Travel season/travel ticket loan and much more!

For a full list of benefits available to employees, please see the following link - https://www.linkhousing.org.uk/what-we-do/work-for-us/



You will work with colleagues who offer support to ensure our customers' expectations are met. In return, we are looking for applications from people who will contribute to our aims and work to the highest professional standards.

This post is subject to a Level 1 Disclosure check.

Closing Date: midnight on Tuesday 13 May 2025

Interview Date: Interviews are being held on Thursday 22 May 2025 at Link's Falkirk Office

How to Apply

Our online application method is the most efficient way to apply and can be started by clicking the "Apply Now" button below. You must complete an application form to be considered for any of our vacancies but you don't need a CV to apply for our positions. Also, if you aren't sure about how long you have to fill in the form, you will be able to save it and return to it by clicking on the 'My Applications' tab of the vacancy search page and entering your username and password.



We can offer suitable alternative methods to apply if requested including although not exclusively; hard copy, Braille and audio. You can request these by emailing our Resourcing Team at jobs@linkhaltd.co.uk and detailing which format you would require.



Please note that CV's will not be considered.



Please note should an internal applicant be successful in applying for this position on either a seconded or permanent basis, they will move to the terms and conditions associated with the role for the duration of the time they are in post. The terms and conditions are outlined in the advert above, and in the job description.



Link is an equal opportunities employer and we welcome applications from all sectors of the community. Our offices are fully accessible to wheelchair users and we will interview all disabled candidates who meet the essential criteria.