Job Description

Job description

We are looking for bright, engaged individuals to join our dynamic and friendly team.

Supercity Aparthotels are...

... a family-owned brand of boutique aparthotels with properties in London, Manchester, Brighton and soon to be Edinburgh. We offer all the advantages of an apartment with many of the benefits of a hotel, all with our signature touch of style, charm and sophistication.

Since 2009 we have led the way in superior and stylish serviced apartment hotels; we're all about providing a luxurious, private and relaxed environment with a "professionally informal" service - mainly for business travellers and extended stay guests.

We're a growing business looking for hospitality superstars to join the Supercity family - we're looking for fun, passionate and ambitious people with an interest or previous knowledge of the industry. We love what we do; we're passionate about it, so joining Supercity Aparthotels means becoming part of a collaborative way of working where everyone's thoughts and ideas are encouraged and celebrated.

What's in it for you?

Be a part of a family-run business*
Join a growing business with plenty of opportunities to develop yourself (and others)*
Benefits including employee and friends and family rates*
Team building and away days*
A strong team structure; creating a supportive and friendly work environment*
Learn from the best through a structured induction and in depth training*

Forth House by Supercity Aparthotels is expected to open in June2025. We expect to bring the successful candidate on board in May.

We're looking for...

...an outstanding housekeeping supervisor to infuse our apartments with a touch of brilliance. Someone we can trust to respect our guests, possessing an extraordinary attention to detail and a positive attitude. Our new supervisor should seamlessly integrate into our remarkable team of proficient and self-assured individuals, fostering a Housekeeping Department that serves as the cornerstone of our smooth running aparthotels.

Key responsibilities

To complete both check out cleans (empty rooms) and turn over cleans (occupied rooms) to the Supercity standard within the allocated timeframe.

Make day to day operational decisions with the support and advice of the Operations Manager, for example prioritising work to room attendants. To plan your own work and the work of others effectively on a daily basis. To maintain the highest standards of cleanliness in the apartments, public areas and team facilities by checking the work of colleagues including all vacant clean apartments. Produce daily lists / schedules To chair daily departmental meetings to communicate priorities to the Housekeeping teams and quarterly team meetings to review progress towards department objectives. To follow the Housekeeping lists that have been assigned to you and to inform room attendants of special requests and attention and assisting with cleaning where business demands require. To report any maintenance issues and follow up as necessary. To ensure that the Quarterly Audit is taken into account when checking the apartments on a daily basis. To ensure all guest queries and complaints are dealt with within the same day, keeping the Operations Manager informed. To ensure proper storage of Housekeeping supplies. To check after guest departure the condition of the apartment ensuring all deep cleans are carried out for example: cleaning of voiles, blinds and curtains, carpet and upholstery cleaning etc. To immediately report any preventative maintenance in the apartments to the Housekeeping Manager or Hotel Manager. To perform general administrative tasks as and when required, such as record keeping and filing. To induct and train new colleagues and agency team members to ensure that they are fully aware of the standards of performance, including health and safety and COSHH requirements. To undertake 'on the job' training with colleagues in order to maintain standards. To bring to the attention of the Housekeeping Manager any poor performance or misconduct issues. To assist room attendants with their duties as and when required. To ensure that any security issues are brought to the attention of Housekeeping Manager immediately. To undertake other duties and tasks that from time to time may be allocated that are appropriate to the role. To comply with all relevant internal rules, policy and procedures, including those relating to Health and Safety, Data Protection etc., and all those contained within the issued Team Handbook. Monitoring and ordering supplies.
Requirements

Experience in Housekeeping in 3, 4 or 5 hotel or serviced apartments.
Knowledge of standards and the ability to maintain own work standards as well as uphold the work standards of others. Good organisation skills including the ability to be able to prioritise workload of self and others. Strong attention to detail. Ability to contribute to service and / or process improvements. Good communication skills in English (written and spoken), including the ability to give clear instructions, to report issues and give constructive feedback. Ability to handle and resolve basic guest queries and complaints. Ability to train colleagues on a one to one basis in work related tasks. Excellent attention to detail Strong customer service and interpersonal skills Ability to respond to customer requests Ability to work independently and as part of a team Basic IT skills
Package

Salary: Competitive - we are a Living Wage employer Hours: 40 hrs per week, worked over 5 days Monday - Sunday, Holiday entitlement: 28 days p.a. including Bank Holidays Pension
Job Type: Full-time

Pay: 13.00-14.00 per hour

Benefits:

Company pension
Work Location: In person