Job Description

Join our team and enjoy the many benefits of working for Sandman Hotel Group, privately-owned hospitality company, including a competitive employee compensation package, diverse employee schedules, and internal corporate career advancement. If you are looking for a future career in hospitality, then the Sandman Hotel Group is for you.

The Room Attendant will promote a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. The Room Attendant must understand his/her role as brand ambassador and provide positive brand experiences to all customers.

We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.

PERKS FROM DAY 1

• 28 days holiday per annum
• Flexible schedule
• Pension
• Free Parking whilst on shift
• Rewards and recognition
• Growth opportunities
• Dedicated Training Programme
• EAP support and counselling
• Employee & Immediate Family Assistance Programme
• Perkbox Benefits including discounts at 1000\'s of retailers

PERKS AFTER 3 MONTHS

• Team, Friends and Family Hotel rates
• Up to 40% of food discounts
• Northland Mountain Resorts
• Northland Sports

PERKS AFTER 12 MONTHS

• X3 complimentary nights stays to use in the UK, Ireland or North America

Room Attendant - \xc2\xa312 per hour

JOB REQUIREMENTS:

• No education or experience required, we will train one on one
• Ability to follow instruction
• Good communication skills are an asset
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Professional appearance and manners

DUTIES:

• Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner
• Ensure security of guest rooms and privacy of guests
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Ensures all maintenance and safety hazards are promptly reported to the Supervisor/Manager to minimize hazard risk
• Takes personal responsibility for equipment, ensuring it is operated correctly and secure at all times
• Maintains an up to date knowledge of all chemicals and cleaning products, and the correct handling procedures
• Reports any unusual or suspicious persons/activities happening in the area of security to the manager
• Reports any maintenance issues including burned out light bulbs
• Puts stationary in folder along with pens and places in desk drawer
• Check under bed, drawers, and closet for left behind articles and or trash
• Cleans sink and fixtures
• Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift
• Restock all terry, soap, glasses, comment cards, coffee and other amenities
• Clean coffee pots when needed, - ensures pots are plugged in
• Arrange furniture following use by guests
• Deliver and retrieve items on loan to guests e.g. iron and ironing boards

APPLICABLE SKILLS:

• Excellent customer relations.
• Must have time-management skills.
• Adaptable to change and be able to handle multiple priorities under pressure.
• Eager and focused to exceed guest expectations.

SUMMATION:

Submission of resume does not guarantee an interview or an actual transfer. Qualified applicants are encouraged to apply, provided they meet the minimal requirements of the applicable skills required.

You must be legally entitled to work in UK to apply.

**Applications will not be accepted via email or in person.

**We thank all applicants for their interest in Career opportunities with The Sandman Hotel Group, however, only those applicants we wish to interview will receive a reply to their application.**

**ABSOLUTELY NO PHONE CALLS PLEASE**

Sandman Hotel Group