Job Description

Do you take pride in delivering excellent customer service?Do you get satisfaction from a role that involves multi-tasking and finding solutions?Do you enjoy organising and facilitating social events?McCarthy Stone is the leading UK\xe2\x80\x99s retirement living providers. We are looking for a House Manager to join our team at our stunning development, Browning Court in Gosforth.Browning Court was built by McCarthy & Stone purpose built for retirement living. The development consists of 36 one and two-bedroom retirement apartments for the over 60s.Hours: 30 hours per week Monday to Friday.Salary: \xc2\xa320,857.67 per annumBenefits: Group personal pension, life assurance, Employee Assist Scheme, and flexible working hours working in the most beautiful surroundings, generous annual leave entitlement.About the Role of a House ManagerWe are seeking a customer centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager\xe2\x80\x99s key role is to enhance our Homeowner\xe2\x80\x99s quality of life and enable them to maintain their independence. This is a diverse role encompassing high level customer service and front of house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.Some of the House Manager duties within this role include:Welcoming new Homeowners and supporting them to settle into their apartments.Providing a professional front of house service and dealing all visitors in a friendly manner.Being the first point of contact for all our Homeowners and offering them help, support and advice as necessary.Working in collaboration with our partners and suppliers to ensure the smooth running of the estateBeing the \xe2\x80\x98face\xe2\x80\x99 of McCarthy Stone for the families and friends of our Homeowners.Dealing with Homeowners issues with sensitivity and understand the need for confidentiality and respect their privacy.Managing the development \xe2\x80\x93gardens and grounds - in an efficient and effective manner, providing our Homeowners with a safe, secure, well maintained, and pleasant environmentFacilitating social interaction and helping Homeowners to enjoy retirement living to the full.Ensuring that all Health and Safety requirements are adhered to.The successful candidate will have the following key competencies:Excellent communication skills with a real \xe2\x80\x9ccan do\xe2\x80\x9d attitude.Extensive experience in a professional customer service orientated position.A professional approach with high quality standards.Thrives in a busy a varied role, where every day will be different.Be resilient and can problem solve effectively.An awareness of basic Health and Safety will be a distinct advantage.A good level of computer literacy including Microsoft Word and Outlook.Previous/current work based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.As part of Your McCarthy Stone, a successful and fast expanding national company, you\xe2\x80\x99ll get all the training and support you need to help you meet your career goals from our internal experts. This includes courses such as basic first aid, working safely in the workspace, Dementia Friends training and many more.Could this role be the perfect job for you? Apply now! All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.McCarthy Stone celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.As the UK\xe2\x80\x99s leading developer and manager of retirement communities, we provide high quality homes to exacting specifications. As of November 2021, McCarthy Stone operates 475 developments across the UK for more than 20,000 people.We believe in championing the role, wellbeing and happiness of older people in society. We help our customers have a better later life, so they feel more connected, recognised and valued than ever. In late 2020 we launched the McCarthy Stone Charitable Foundation to support local causes that help older people in need across Britain.We are proud to have been certified as a Great Place to Work 2022 as well as making the Great Place to Work Wellbeing list!

McCarthy & Stone