Job Description

Stifford Hall Hotel is a premier hospitality destination, offering exceptional service and a luxurious stay to our guests. We pride ourselves on providing memorable experiences and are looking for a dedicated, customer-oriented individual to join our dynamic team as a Hotel Reservationist.

:

We are seeking a friendly, organised, and efficient Hotel Reservationist to handle all guest reservations, ensuring a seamless and positive booking experience. As a key member of our Sales team, you will provide excellent customer service, assist guests with inquiries, and manage room availability.

Key Responsibilities:

Respond to guest inquiries via phone, email, and online channels in a timely and professional manner. Make reservations, confirm bookings, and provide accurate information about room rates, availability, and hotel amenities. Ensure accurate data entry of guest information into the reservation system. Handle modifications, cancellations, and special requests for reservations. Provide guests with information about the hotel's services, local attractions, and nearby restaurants. Coordinate with housekeeping and front desk teams to ensure rooms are ready for guests' arrival. Handle guest complaints and requests promptly and professionally, escalating to management when necessary. Assist with the preparation of reports and documentation related to reservations and occupancy.

Qualifications:

Previous experience in a hotel reservation or front desk role is preferred. Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Proficiency in using reservation systems Opera, and Microsoft Office. Positive attitude with a strong focus on customer service. Ability to work in a fast-paced environment and manage high volumes of reservations.

What We Offer:

Competitive salary and benefits package. Opportunities for career growth and advancement within the company. A positive and collaborative work environment. Discounts on hotel stays and services. This is both offered as a part time position of 20 hours per week or full time of 40 hours per week

How to Apply:

Please send your C.V and a brief cover letter detailing your experience and why you're interested in this position along with your application.

We look forward to welcoming you to our team

Note: Please do not apply for this position if you have not worked in a similar field. If your C.V does not meet our criteria you will be automatically rejected

Job Type: Full-time

Pay: 12.50 per hour

Additional pay:

Bonus scheme
Benefits:

Company pension Discounted or free food Employee discount On-site parking
Schedule:

Day shift Monday to Friday
Ability to commute/relocate:

Grays RM16 5UE: reliably commute or plan to relocate before starting work (required)
Application question(s):

Do you have the relevant experience to apply for this position, if not your application will be automatically rejected
Work Location: In person