Job Description

Are you an organised and friendly individual with excellent communication skills? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team as a receptionist at the Tor Park Hotel in Torquay. As the first point of contact for our guests, you will play a crucial role in ensuring their stay is memorable and enjoyable. Responsibilities:

• Greet guests in a warm and professional manner, providing a friendly and welcoming atmosphere upon their arrival.
• Handle guest enquiries and provide accurate information about the hotel\'s facilities, services, and local attractions.
• Manage check-ins and check-outs efficiently, ensuring all necessary documentation is completed accurately.
• Handle reservations, cancellations, and modifications promptly and effectively.
• Assist guests with any requests or issues they may have during their stay.
• Maintain a clean and organised front desk area, always ensuring a professional appearance.
• Collaborate with other departments to ensure smooth operations.

Qualifications:

• Previous experience in a similar receptionist or customer service role is preferred but not essential.
• Exceptional interpersonal and communication skills, both verbal and written.
• Strong organisational and multitasking abilities, with good attention to detail.
• Proficiency in using computer systems and hotel management software.
• Professional and courteous demeanour, with a genuine desire to assist guests.
• Ability to remain calm and composed in high-pressure situations.
• Flexibility to work various shifts, including weekends and holidays.
• Knowledge of Torbay and the surrounding areas is a plus.

To apply, please submit your CV and cover letter highlighting your relevant experience. Job Type: Zero hours contract Salary: \xc2\xa310.42 per hour Benefits:

• Company pension

Schedule:

• Day shift

Ability to commute/relocate:

• Torquay: reliably commute or plan to relocate before starting work (required)

Work Location: In person Reference ID: TP-RECEPTION