Job Description

Summary:

PERMANENT ROLE

PAY - 12.50 per hour

16-20 HOURS PER WEEK

TEN MINUTES WALK FROM TAUNTON STATION

ESTABLISHED GROWING BUSINESS

APPLY NOW!

Job Overview:

The Hotel Receptionist reports to the Team Leader and Hotel Manager and is responsible for supporting the successful performance of the Hotel by ensuring a professional, friendly and highly efficient experience is delivered to our guests. If you are great with people, have excellent communication skills and maintain high standards in all that you do then read on .......

Duties and Responsibilities:

Supports Managers and fellow colleagues maintain the defined standards. Works with colleagues at all levels to deliver a consistent level of quality service. Knowledgeable of all reservations and Front Office policies and procedures Responsible for the entirety of the customer journey from making a booking and pre-arrival through to the departure Thoroughly understand and adhere to all cash handling and payment policies and procedures Maintain clear and effective communication channels with all other departments and subcontractors Always maintain a friendly yet professional relationship with hotel guests, visitors and fellow colleagues Handle and resolve guest complaints proactively and in a professional manner Knowledgeable of the hotel and guest accommodation facilities and services provided Competency in using all Front Office equipment Keep abreast of all activities and meetings scheduled at the hotel each day Attend department meetings where required Drive engagement on our hotel's social media platforms with targeted posts and continually growing the company's social media presence Any other duties reasonably required of you to support the department or business as needed.

Requirements:

Previous experience would be an advantage Excellent customer service skills Able to work weekends and bank holidays Skilled in hotel room cleaning as assistance with cleaning might be required Pay meticulous attention to detail Able to work on their own initiative Excellent communication skills
Join our team as a Receptionist/Guest Service Agent and be part of creating memorable experiences for our guests. Apply now!

Job Type: Part-time

Pay: 12.50 per hour

Benefits:

Company pension
Schedule:

Holidays Weekend availability
Work Location: In person