Job Description

Job Title: Receptionist
Location: Arthouse Hotel
Availability: Monday - Sunday (Day/Evening Shifts Required)
Hourly rate: 12.21 per hour

About Us:

The Arthouse Hotel isn't your typical quiet getaway--it's where the party never stops. We cater to lively crowds, weekend warriors, and those looking for an unforgettable experience. Expect a fast-paced, high-energy environment with music pumping, guests celebrating, and a team that thrives under pressure.

The Role:

We're looking for a cool-headed, customer-focused individual who can handle the chaos with a smile. You'll be the first face guests see when they arrive, and the one keeping things (somewhat) under control. This is not just a sit-behind-the-desk kind of job--you'll be handling everything from check-ins to handling rowdy guests, while making sure everyone has a great time safely.

Responsibilities:

Check-in & Check-out: Keep the process smooth and efficient, even when guests are arriving in party mode. Guest Relations: Handle inquiries, requests, and the occasional "I lost my room key... again" situation. Problem-Solving: Deal with overbookings, noise complaints, and VIP requests without breaking a sweat. Security & Safety: Work with security to ensure guests have fun responsibly. Multitasking: Juggle phone calls, walk-ins, and online bookings--all while keeping an eye on the lobby action. Team Support: Work alongside bar staff, housekeeping, and management to keep operations flowing.
What We're Looking For:

Experience in hospitality, reception, or customer service (bonus if it's in a high-energy environment). A strong personality who can stay professional while handling partygoers. Quick thinking and the ability to diffuse tricky situations. Excellent communication and conflict resolution skills. Ability to work flexible days/hours (this isn't a 9-to-5 job!) Bank holidays will be required. Familiarity with booking systems and basic computer skills. Sense of humor--because you'll definitely need it!
Perks:

Discounted stays for you and your friends. A fast-paced, exciting work environment where no two nights are the same. Onsite parking
If you can handle the heat and keep your cool, we want to hear from you! Apply now and be part of the Arthouse Hotel experience.

Pay: 12.21 per hour

Benefits:

Employee discount On-site parking
Schedule:

Day shift Night shift Overtime Weekends only
Work Location: In person