Job Description

Job Overview

We are seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires excellent communication skills, attention to detail, and a passion for hospitality. The Hotel Receptionist will manage reservations, check-ins, and check-outs while addressing guest inquiries and needs promptly.

Duties

Greet guests upon arrival with a warm and friendly demeanour. Manage the check-in and check-out processes efficiently. Handle reservations, cancellations, and modifications using the hotel management system. Provide information about hotel services, local attractions, and amenities to enhance guest experience. Respond to guest inquiries via phone or in person with professionalism and courtesy. Maintain accurate records of guest information and transactions. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Assist in resolving any guest complaints or issues promptly and effectively. Uphold hotel policies and procedures while ensuring compliance with health and safety regulations.

Experience

Previous experience in a hotel or hospitality environment is preferred but not essential. Strong phone etiquette with the ability to communicate clearly and effectively. Excellent guest service skills with a focus on creating positive experiences for all visitors. Multilingual or bilingual abilities are highly desirable to cater to diverse clientele. Familiarity with hotel management software is an advantage but not required as training will be provided.
If you have a passion for hospitality and enjoy working in a dynamic environment, we encourage you to apply for this exciting opportunity as a Hotel Receptionist!

Job Types: Full-time, Part-time, Permanent

Pay: 12.21 per hour

Expected hours: 15 - 50 per week

Additional pay:

Tips
Benefits:

Company pension Discounted or free food Employee discount Free parking On-site parking
Work authorisation:

United Kingdom (required)
Work Location: In person