Job Description

*Previous applicants need not apply* JOB TITLE: Hotel Receptionist JOB REFERENCE: REC 10/23 REPORTING TO: Reception Manager HOURS: This position is full-time and will be 9-hour varied shifts, based on 5 days out of 7, including weekend work. FLEXIBLE WORKING HOURS AVAILABLE LOCATION: Galgorm (Ballymena). SALARY: Payscale \xc2\xa311.92 - \xc2\xa313.42 per hour based on experience About the role: The Resort is home to 125 guestrooms including Suites, Deluxe & Superior as well as Riverside Cabins and Cottage Suites set on the grounds. To cater for all guests we have a number of different restaurants, all offering a taste of something different, and our award-winning Thermal Village & Spa at Galgorm, the first of its kind in Ireland. As our Hotel Receptionist, your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard. We are seeking someone with a welcoming, friendly demeanor, someone who is ready to answer any questions the guests may have about the Resort and the local area. If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you! : The main duties include but are not limited to;

• Dealing with all guest queries \xe2\x80\x93 by phone, post, online, and face-to-face.
• Maintaining a good knowledge of all Galgorm Collection\xe2\x80\x99s services in order to deal with daily client queries and bookings.
• Identifying and maximising sales opportunities in all client queries/contact.
• Carrying out reception procedures as per the daily checklists.
• Carrying out administrative duties as required.
• Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.

The Person: Essential criteria, applicants must have;

• At least 6 months\xe2\x80\x99 experience working in a dynamic, fast-paced environment in a customer-facing role.
• Previous Reception experience
• Confident IT skills to include word and excel.
• Experience or an interest in the hospitality industry.
• A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
• Strong interpersonal and communication skills.
• Be warm, friendly, and energetic with great pride in your overall appearance.
• A flexible work approach.

Desirable criteria;

• Previous experience gained in a hotel
• Previous experience working in the Hospitality sector.
• Previous experience working as a switchboard operator.

Perks of the job!! We\xe2\x80\x99re\xe2\x80\xafpassionate about service, our guests, and, of course, our people. Whether you are new to Hospitality, fancy a different career path or want\xe2\x80\xafto extend your knowledge, Galgorm Collection can offer you\xe2\x80\xafan\xe2\x80\xafendless\xe2\x80\xafamount\xe2\x80\xafof opportunities. Why work for us? Click here to find out more! https://www.galgorm.com/why-work-with-us.html We reserve the right to enhance the criteria to aid shortlisting and, in the event, that we receive large numbers of applications only those that are shortlisted will be contacted. Please be aware that by applying for this post you are consenting to Galgorm Collection processing the information you have provided for the purposes of Recruitment and Selection for this role. Further details are available in our Job Applicants Privacy Policy available on request from our HR department. GALGORM COLLECTION ARE EQUAL OPPORTUNITY EMPLOYERS Job Types: Permanent, Full-time Salary: \xc2\xa311.92-\xc2\xa313.42 per hour Benefits:

• Company events
• Company pension
• Discounted or free food
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private medical insurance

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person Reference ID: REC 11/23