Job Description

7 Hospitality Management is looking for a guest-focussed Hotel Receptionist to join us in this exciting opportunity for our

Braid Hills Hotel

property in Edinburgh. This is a full time, permanent role.

Situated just minutes from the bustling city centre, the Braid Hills Hotel features a Victorian building with 71 individually unique bedrooms. The hotel also boasts stunning panoramic views over the city of Edinburgh. A beautiful wedding and events venue, with individually designed event suites to cater for a wide variety of guest needs for up to 140 guests and catering spaces for up to 200 guests.

What will I be doing?

As a Hotel Receptionist for the Braid Hills Hotel, we are looking for a positive can do attitude to drive exceptional standards and guest experience. You will be responsible for the following tasks;

Whenever possible to anticipate guest's needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner. Manage all guest complaints in a professional manner To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximise hotel sales To be fully conversant with and be able to operate the hotels front office systems. Ensure all messages received for guests are passed on accurately and as quickly as possible. Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

What are we looking for?

A Hotel Receptionistserving 7 Hospitality Management managed hotels is always working on behalf of our Guests, Owners and working with other Team Members. To successfully fill this role you must possess the attitudes, behaviours, skills and values that follow;

Team player and able to work proactively with a wide remit

Ability to provide and demonstrate exceptional guest service

Positive can-do attitude

A good ability to manage business/workflow priorities

Our Values

Transparency

|

We ensure clarity in communication so that there are no surprises

Ownership

|

We think and perform like owners

Driven

|

We have a constant desire for improvement

Investment in our People

|

We continuously invest in our people to ensure that they are the best that they can be

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Health Scheme

Enjoy your birthday off!

Employee of the month programme

Long service recognition scheme

Complimentary overnight stay within probationary period

Free use of leisure club facilities within other 7H hotels

Job Type: Full-time

Pay: From 12.21 per hour

Additional pay:

Tips
Benefits:

Discounted or free food Employee discount Free parking On-site parking
Schedule:

Monday to Friday Weekend availability
Ability to commute/relocate:

Edinburgh, EH10 6JD: reliably commute or plan to relocate before starting work (required)
Experience:

Hospitality: 1 year (preferred)
Work Location: In person

Reference ID: BRAIDREC