Job Description

Who are we?Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand, overseeing over 1,600 hotels and resorts across the world. We work with big brands such as Hilton, Accor, Marriot and IHG as well as small independent hotels and everything in between.What is in it for you?As part of the Aimbridge team, you will have access to a suite of benefits that include

• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Wagestream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks - Allowing you to take time off for key life events.
• Volunteer days - Up to two days per year to support a charity of your choice
• Staff meals on duty
• Starting salary above national minimum wage
• Uncapped incentives to reward you for your contributions

A day in the life of\xe2\x80\xa6As Receptionist, you will be the first and last point of contact for our guests, ensuring a smooth check in/out process for all. Ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments. Maximise room occupancy and use up-selling techniques to promote hotel services and facilities. Comply with hotel security, fire regulations and all health and safety legislation.Based in the Mount Royal Hotel, Edinburgh you will be part of a team of passionate people who know that being the best doesn\'t always mean working around the clock.Newly refurbished for 2024, the Mount Royal Hotel will be our flagship property based on Princes Street, Edinburgh. Situated in the heart of Edinburgh, overlooking Princes Street Gardens and across the gorge to Edinburgh Castle, the Mount Royal Hotel is ideally placed for making the most of Scotland\'s capital.
The hotel has got 169 bedrooms and a restaurant and bar to relax and enjoy a quiet drink or two.What do we need from you?To be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards. Previous experience in a customer facing role will be essential. Knowledge of Opera platform would be beneficialPlease note that we will only be accepting applicants who are age 18 or aboveAt Aimbridge we believe personality is key, so it goes without saying that you will have bags of personality and a real flair for hospitality.Interested? Click apply and start your journey with Aimbridge EMEA today. Your dream job awaits\xe2\x80\xa6At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our Global community and enabling everyone to Be Their Best Selves.

Mercure Edinburgh Princes Street