Job Description

Job Summary

The Hotel Operations Manager for our 17 bedroom inn will play a pivotal role in ensuring the smooth and efficient operation of our small hotel And restaurant.

the ideal candidate will be an experienced host and have all-round experience in bar and restaurant management as well as understanding hotel reservations and reception.

We are looking for an all rounder who can lead and manage a small team to achieve success.

Accommodation can be provided for the right candidate.

This role requires experience in hotel operation management and is a unique role given the size of the property. You will be in charge of a small team and responsible for overseeing daily operations, managing staff, and providing exceptional guest services to enhance the overall experience of our visitors. The ideal candidate will possess strong leadership skills and a passion for hospitality, ensuring that all departments work cohesively to meet the hotel's objectives.

Duties

Oversee daily hotel annd restaurant operations, ensuring all departments are functioning effectively. Manage and supervise hotel staff, providing guidance and support to enhance performance. Ensure high standards of guest services are maintained at all times. Handle guest complaints and feedback promptly and professionally. Collaborate with human resources to recruit, train, and develop hotel staff. Monitor financial performance and assist in budget preparation and management. Implement operational policies and procedures to improve efficiency. Maintain compliance with health and safety regulations within the hotel environment. Foster a positive work environment that encourages teamwork and collaboration.

Skills

Strong background in guest services with a focus on customer satisfaction. Proven experience in human resources management within the hospitality sector. Bilingual or multilingual capabilities are highly desirable for effective communication with diverse guests. Demonstrated leadership skills with the ability to motivate and supervise a team effectively. In-depth knowledge of hotel operations, including front desk management, housekeeping, and food & beverage services. Excellent problem-solving skills with a proactive approach to challenges in a fast-paced environment. Strong organisational abilities with attention to detail in managing multiple tasks simultaneously.
This role is essential for maintaining the high standards expected by our guests while fostering an environment of excellence within our team. If you are passionate about hospitality and possess the necessary skills, we invite you to apply for this exciting opportunity.

Job Types: Full-time, Permanent

Pay: 38,000.00-40,000.00 per year

Work Location: In person