Job Description

Hostelling International Belfast - Full Time Receptionist April 2025

Thank you for your interest in Hostelling International Northern Ireland (HINI) and our

'Hostel Receptionist (Belfast)'

vacancy. The successful candidate will be committed, ambitious and experienced, and support the work of the Hostel Manager/Assistant Manager and staff team in the day-to-day operations at Hostelling International Belfast.

To do this effectively we are looking for a full-time Hostel Receptionist, with excellent skills ready to take their next step.

The Hostel Receptionist will join the organisation at an exciting time as we work to modernise our business and enhance awareness of our brand in Northern Ireland and further afield.

If this sounds like an exciting opportunity to you, and you have the experience and skills that we need at our Belfast Hostel, we look forward to welcoming your application.

Hostelling International Northern Ireland (HINI) is a not-for-profit organisation providing Hostel accommodation in Northern Ireland.

As an organisation, HINI aims to give people of all ages from all over the world, especially those of limited means, the opportunity to experience, appreciate and gain a wider understanding of Northern Ireland, by providing affordable accommodation for them on their travels.

1. Hostel Receptionist Full-time (Belfast) -

Job Title

Hostel Receptionist (Belfast Hostel)

Responsible To

Hostel Manager

Date of Role Profile

April 2025

This is an exciting opportunity to be involved in an organisation that provides experiences and opportunities through hostelling

Purpose of Role

The Hostel Receptionist will support the work of the Hostel Manager / Assistant Manager and staff team on day-to-day operations within the Belfast Hostel.

Main Accountabilities

Responding to hostel guests and perspective customers in person, by telephone,

email, and online activity and supporting the work of the Manager/Assistant Manager in day-to-day operations of the Hostel.

Welcoming guests and checking their details against their bookings, taking messages, and delivering them. Allocating guests rooms and provision of keys. Operation of HINI's computerised booking system, working with bookings.com and hostelworld.com. Completing administrative tasks including recording post/mail, filing and photocopying, maintaining administrative records including health and safety reports. Responding to requests for help and information from customers. Preparing room bills and ensuring prompt payments for customers. Checking guests out, taking payments and returning deposits to customers. Working directly with the Fire Marshall on site, including all tasks associated with Health & Safety. Comply with all HINI policies, procedures, and guidelines. Perform any other reasonable duties and tasks assigned by management
Please note this job description is provided for illustrative purposes only. The successful candidate will be required to carry out any other reasonable duties as required by the post and as directed by the Hostel Manager.

4. Person Specification

Essential Criteria

Experience in customer service and engaging with potential customers and guests. Experience of booking systems and completion of administrative tasks as assigned by the Manager. Knowledge of Health & Safety in the workplace. Experience in requests for help and information from customers. Comply with all HINI policies, procedures, and guidelines. Perform any other reasonable duties and tasks assigned by the Manager.
Desirable Criteria

Experience in the hospitality, retail sector or equivalent.
Please note.

The Panel reserve the right to enhance the shortlisting criteria, as appropriate, in the event of a large volume of applications.

5. Application Process

Applicants are required to submit a CV and return to by no later than

4pm on Monday 12th May 2025

and emailed to office@hini.org.uk

6. Terms and Conditions of Employment

1. Salary set at

12.21 per hour

40 hours per week and 12-month probationary period.

2. Annual Leave based on pro rata basis including statutory holidays.

3. Core contracted hours: 40 hours per week Monday to Sunday based on a shift basis.

4. Location - The role is based at Hostelling International Belfast, 22 Donegall Road, Belfast, BT12 5JN.

Job Type: Full-time

Pay: From 12.21 per hour

Expected hours: 40 per week

Benefits:

Company pension Free parking
Schedule:

8 hour shift Day shift Monday to Friday Night shift Weekend availability
Experience:

Customer service: 1 year (required)
Language:

English (required)
Work Location: In person

Application deadline: 12/05/2025
Reference ID: Hostelling International Full Time Receptionist Belfast