Job Description

Job Title: House Manager

Reporting to: Operations Manager

Salary: 37,500- 40,000 per annum

Hours: 40 hrs per week

Job Location: Central London

Our Business:

LHA London has been providing high quality accommodation in London since 1940 and now have thirteen large hostels providing affordable accommodation for nearly 2000 people in the capital. Our residents are young, single people studying or working in London, and live with LHA either to undertake educational courses, or if working, to give themselves time to familiarise with London, to make friends and to decide whether or not to make more private and long-term arrangements for housing.

Main Purpose of Job:

As Hostel Manager, you will lead the day-to-day operations of the Hostel.

You will:

Deliver an exceptional customer service experience. Drive profitability while managing budgets and controlling expenditure. Recruit, develop and support a diverse team of employees and volunteers. Build a positive, collaborative environment within the hostel and across the wider organisation. Ensure that all operations align with LHA's Policies and Procedures.
You will play a key role in making sure the Hostel is a thriving, inclusive, and efficient place to live and work.

Key Responsibilities Include:

To lead and exceed standards of customer service, encouraging all employees and volunteers to consistently deliver a positive experience to all customers.

Responsible for proactively reviewing and responding to customer feedback seeking opportunities to improve the overall customer experience.

Lead the efficient use of LHA's booking system to generate income and maximise profitability for the LHA.

Effectively manage, report and comply with LHA's budget and financial management/ accounting systems to control expenditure and income.

Conduct regular team meetings and performance management reviews to actively develop the capability of the team and individuals, ensuring success is recognised and celebrated. Be motivational and communicative to ensure all organisational policy and other information is passed to relevant individuals.

Lead on continuingly seeking to identify areas for improvement to the overall product and service within the hostel, whilst operating within LHA defined standards and guidelines.

To be proactive in the maintenance of buildings, fixtures and fittings, seeking advice and professional guidance where appropriate.

Have overall Hostel responsibility for ensuring all standards are met (Health and Safety, Fire Safety, Risk Assessments, Audits, Security, Food Safety and staff training/induction) and are adhered to, ensuring legal statutory and organisational compliance.

Lead on the management of the volunteering provision.

Key Requirements:

Proven ability of, or able to demonstrate, management of teams, preferably within a similar environment.

Previous experience of working within the hospitality industry and able to demonstrate knowledge of current tourist industry standards.

Evidence of recruiting, mentoring and developing others.

Knowledge and understanding of LHA and its customer base.

Proven ability to manage high pressured environments, where there may be significant peaks in work load demands.

Understanding of software management systems and/or proficient in basic computer skills.

Good numeracy and literacy skills.

Highly developed verbal and written communication skills.

Flexible approach to working hours

Why Join Us?

You will be part of a mission-driven organisation that values your growth, wellbeing, and contributions.

Benefits Include:

33 days of annual leave, including bank holidays. Additional day off to celebrate your birthday after one year of service. Free onsite meals and free gym. Quarterly Employee Recognition Awards Opportunity to join the Employee Forum and have your voice heard. Enhanced pension contributions (Employee 5%, Employer 7%), LHA will match your additional contributions up to a total of 10 percent, to help you save more for your future. Comprehensive wellbeing support through our Employee Assistance Programme, including confidential mental health services, GP access and much more. Cycle to Work scheme and Season Ticket Loan available to ease your commute. Death in service coverage for peace of mind. Enhanced maternity benefits to support your family journey. Strong commitment to your continuous professional development through training and growth opportunities. Regular social and networking events to build lasting connections.
Job Types: Full-time, Permanent

Pay: 37,500.00-40,000.00 per year

Benefits:

Additional leave Bereavement leave Company events Company pension Cycle to work scheme Discounted or free food Employee discount Enhanced maternity leave Gym membership Health & wellbeing programme Life insurance On-site gym Private medical insurance Sick pay
Experience:

Management: 3 years (required)
Work authorisation:

United Kingdom (required)
Work Location: In person

Application deadline: 01/05/2025