Job Description

Sodexo Live! have an amazing opportunity for a results-driven highly experienced Hospitality Account Manager with a passion for delivering exceptional service to join our team working for prestigious clients at the Arena and Conference Centre in Liverpool (ACC).

As Hospitality Account Manager, you will ensure that all hospitality events and client requirements are fully understood and clearly documented, providing the finest level of equipment, service, product, and staff to deliver the optimum experience.

Your creativity and leadership skills will be instrumental in creating a food experience that exceeds our clients\' expectations. You will deliver a service to our clients that showcases Sodexo as a market leader in delivering fantastic food, beverage, and hospitality to every guest, every time.

We\'re experience makers. And food fanatics. Our experiences are unique, and so are our people. Bring personality, your background and your desire for delighting others. In return we\'ll give you all you need to thrive. Because at Sodexo Live! We\'re so much more. Be part of something greater.

MAIN RESPONSIBILITIES

• Oversee all internal event requests on site
• Build and grow the hospitality sales by achieving or exceeding sales targets
• Oversee all consumer exhibitions events
• Liaise with our hospitality clients, consumer exhibition customers, suppliers, outside agencies and third parties as necessary to professionally represent the venue
• Deal with all enquiries professionally, proactively, and promptly
• Work closely with ACCL Account Managers to develop relationships with clients and encourage repeat business.
• Liaise with Event Managers & Kitchen Management about customer requirements & any changes to bookings
• Produce detailed event sheets including all client requirements for internal and external hospitality events
• Ensure that all areas are set and prepared to meet with relevant requirements.
• Manage the event feedback, before during and after all events
• Ensure Event Catering Schedules are distributed via email to all required team members & attend the weekly operations meeting prepared with any updates and to answer team queries
• Ensure Company procedures are fully implemented, including credit checks through head office

THE IDEAL CANDIDATE

You will be experienced in hospitality management, particularly large-scale events. You will have a passion for food and beverage and delivering a first-class service to customers.

You will also have:

• Strong, detailed orientated administration skills
• Exceptional communication skills
• The ability to direct and advise a front of house team
• Excellent influencing skills
• General catering experience and the knowledge of what \xe2\x80\x9cgood looks like\xe2\x80\x9d

If you are a proactive and empowered hospitality professional with a passion for food and customer service, we would love to hear from you!

ABOUT THE COMPANY

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

Sodexo