Job Description

Hospital Administrator

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Band 2

Main area

Administration and Clerical

Grade

Band 2

Contract

Permanent

Hours

Full time Part time
37.5 hours per week (The Administration Team work shifts to cover a 7 day service from 08.00 - 22.00 hrs. Shift pattern will include evenings/weekends.)

Job ref

201-25-277-A

Site

Camborne Redruth Community Hospital

Town

Redruth

Salary

24,169 Per Annum / Pro Rata

Salary period

Yearly

Closing

12/05/2025 23:59

Interview date

19/05/2025

Thank you for your interest in joining us at

Cornwall Partnership NHS Foundation Trust.

We pride ourselves in striving to be an employer of choice.

Strategic Themes

Great Care


Care based on what matters to people.*
Care provided at home or close to home.*
Improvement through learning, research and innovation.*
Prevention and alternatives to hospital.*

Great Organisation


Buildings that support health and wellbeing.*
Technology enabled care.*
Care teams are supported by responsive corporate services.*
Safe, efficient, effective and productive.*

Great People


A place people love to work and feel valued.*
Living our values with staff (all voices count).*
Attract, grow and develop talent.*
Leaders with compassion, who continuously learn and listen.*

Great Partner


Encourage and enable effective partnerships.*
Joined-up community services.*
Work with others to maximise workforce opportunities.*
Reduce our impact on the environment.*


At the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement whether that's job share, part time or another flexible pattern. In addition, although the role advertised may have a 'home' office base indicated, we remain committed to supporting flexibility around workplace locations. If it works for the service, we will do our best to make it work for you.

The successful applicant will be an NHS employee and may therefore have contact with vulnerable service users. During the COVID-19 pandemic, it has been necessary to take significant steps to protect the health and safety of our staff, service users and those attending our sites. Unless exempt, we encourage and support staff to be vaccinated as this remains the best line of defence against COVID-19.




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Job overview

An exciting opportunity has arisen for an enthusiastic, flexible and well-motivated Administrator to join our team at Camborne Redruth Community Hospital.



Applicants should have excellent communication skills, be self-motivated and able to make full use of the computer systems after training. A willingness to learn and the ability to remain calm under pressure are essential attributes applicants will require for this post.



This role will provide essential clerical support to the Minor Injuries/Urgent Treatment Centre in addition to supporting all patients, staff and visitors to the hospital.



You will need to be able to work in a calm, logical and methodical way but be able to multi-task whilst dealing with frequent interruptions, and you must possess excellent communication skills.



The successful candidate will be required to have a good level of education and have experience in Administration and Clerical duties with good customer care skills.



You must be flexible in order to meet the changing needs of service. The successful post holder will be expected to cover colleagues in times of sickness and annual leave.



Full training will be given on IT systems.



A uniform will be provided.

Proposed interview date: to be confirmed

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Main duties of the job

To greet and direct patients, carers and visitors at reception desks in line with Trust procedures.



To register patients in to the Minor Injury Unit/Urgent Treatment Centre.



Maintaining and updating electronic patient records in real-time,

following training using training manual and procedures supplied.



Answer the telephone in accordance with Department procedure.



To understand and be fully competent in a range of administration functions, responsibilities, and duties both routine and non-routine to contribute to the effective delivery of patient care, through knowledge of hospital systems and consultant practice.



Supporting and assisting all staff, patients and visitors to site.



The ability to prioritise work, use your own initiative and to work as part of a team is essential.




The ability to remain calm and present an understanding approach at all times is essential for this post, along with excellent communication skills, interpersonal and organisational skills.



The post holder will demonstrate a caring and sensitive approach to their work, demonstrate their understanding of confidentiality and have a flexible, 'can-do' attitude.


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Working for our organisation

We're an NHS community and mental health provider Trust based in Cornwall and the Isles of Scilly. We deliver community and hospital-based care to improve people's physical and mental health. We also provide specialist support to people with dementia or a learning disability.



We are a people organisation and people matter to us. As part of the team, you'll help support the health and wellbeing of the people who live and visit this beautiful part of the UK.



Over 4,000 people make up the Trust. This includes doctors, nurses, therapists, plus admin and support staff.



We work in people's homes, in community clinics and bases. Some staff work from one of our 13 community hospitals. Our aspiration is to have great people, provide great care, be a great place to work and a great partner.



Approximately 568,000 people live her. A third of people who live in Cornwall are supported by acute hospital services in Devon. As a result, we also work closely with our partners in Devon. In the summer, and during other holidays lots of people choose to visit the area. This increase the numbers of people who use out services.




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Detailed job description and main responsibilities

To view a detailed job description and person specification including the main responsibilities of this role please see 'supporting documents'.


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Person specification

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Education / Qualifications and Relevant Experience

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Essential criteria

Knowledge and experience of using Microsoft office or similar applications NVQ or RSA 2 or equivalent experience Basic numeracy and literacy skills Experience of working in an administrative setting Experience of managing electronic and paper-based diary / appointment systems Experience of using electronic and paper-based information systems #####

Desirable criteria

Healthcare / NHS administrative experience ####

Knowledge and abilities

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Essential criteria

Ability to use initiative when dealing with queries Attention to detail and confidentiality ####

Skills and Aptitude

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Essential criteria

Ability to communicate clearly by telephone and face to face with a range of people including patients, health & social care professionals and the public

At Cornwall Partnership NHS Foundation Trust we are proud to prioritise the development of our people. To support this, the following opportunities are available:


Career conversations and individual development plans for succession planning and talent management Protected CPD time for registered staff Access to a dedicated central development fund supporting CPD for all staff Leadership and Management development programmes Coaching and mentoring opportunities A full clinical induction programme for operational skills Access to a care certificate programme for our band 1-4 clinical staff A bespoke and robust preceptorship programme to support newly qualified staff Individual professional development programmes

Being part of a successful NHS Foundation Trust brings a portfolio of rewards and benefits for our staff. These include:


Suite of health and wellbeing initiatives to support our colleagues physical and mental health Free access to individual HARP portfolios to support revalidation for nursing staff Free DBS checks where required Discounts available from retailers, UK hotels and main attractions NHS Pension Scheme Salary sacrifice car scheme Cycle to work scheme The Trust reimburses all application costs for staff eligible to apply for EU settlement status.

The Trust reserves the right to close this advert once a sufficient number of applications have been submitted. It is encouraged that you complete the application at your earliest convenience to avoid disappointment.

If you are successful at the shortlisting stage of the recruitment process you will be contacted via TRAC.jobs email regarding interview details.



Cornwall Partnership NHS Foundation Trust welcomes and values individuals with lived experience of mental or physical ill health joining our workforce. We aspire to have a culture that develops, promotes and supports lived experience roles - throughout the organisation.



If you are successful, you agree to Occupational Health accessing your health records from your current or previous employer to check the status of your inoculations and screening tests. Appointments are subject to full three year satisfactory references therefore please ensure you include correct contact details for your nominated referees including email addresses.



Any general recruitment queries, please contact our recruitment team on 01208 834644