Job Description

Job Introduction

Pinnacle Group are looking to recruit a Home Services Move Assistant to be responsible for helping to create an effective and efficient function with a positive workplace culture, that will enable us to deliver an excellent service, putting the customer at the centre of our approach, focusing on enhancing the lived experience behind every move in, move out and repairs and maintenance process, delivering top quality housing management services every time.


This is a full time role working from Monday - Friday and offers a hybrid working pattern of 2 days in the office and 3 days remote.


Our Home Services team plays a crucial role as part of Pinnacle Service Families, our largest contract managing 49,000 military family homes on behalf of the Ministry of Defence. As part of the team, you'll sign up to our mission: To be champions of Service Families, advocating for them in everything we do.

Who We Are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.


We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who We're Looking For

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.



Key responsibilities:

Maintain a thorough knowledge of the geographic areas to enable understanding of the issues during occupancy allocations and disputes for families' issues to be resolved correctly and in a timely fashion. Maintain a full understanding of the housing allocation process and measures available to support the allocation process and if there are problems with the allocation for families' issues to be resolved correctly and in a timely fashion. Maintain a full understanding of the housing entitlement process and measures available to support the allocation process and if there are problems with the allocation for families' issues to be resolved correctly and in a timely fashion. Patch Management in accordance with policy. Make sure Priority Calls are dealt with efficiently.

Key requirements:

Organisation and time management: able to meet multiple deadlines Liaise with internal and external colleagues and departments. Including military personal. Escalate/Assign issues to external and 3rd party companies, where necessary. Great organisational skills. Ability to confidently build a rapport with customers and stakeholders.

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.


We welcome applications from all backgrounds - particularly from those who represent the communities we serve including ex-armed forces personnel and their families.


As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.


We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers.

Maternity/paternity packages Flexible Working Arrangements Life Assurance Enhanced Pension Scheme Additional Annual Leave Private Medical Insurance Cycle to Work Scheme Employee Assistance Programme Retail Discounts Childcare Assistance Season Ticket Loans Sick Pay Schemes Personal Development Plans Company Car/Car Allowance * Electric Vehicle Scheme