Job Description

Holiday Sales Advisor / Receptionist

HolgateHoliday Park Silverdale is located on the Lancashire/ Cumbria border between Carnforth and Milnthorpe and provides an idyllic holiday location whilst still being close to major transport links, as well as the towns and cities of Lancaster, Kendal and the Lake District.


The award winning park offers a mix of touring caravan pitches, privately owned holiday homes, pods and hire static caravans and holiday cottages

Who are we looking for?

Were looking for a front of house Holiday Sales Advisor / Receptionist who is passionate about providing great customer service in a demanding but rewarding 5Holiday environment.

What hours will I work:

40 hours a week that will include evenings, weekends and school holidays

Location:

North Lancashire, south Cumbria region

Rate:

Competitive.

Who will you report to?

Bookings and Reception manager

Main Responsibilities

Be first point of contact for owners and holiday makers dealing with all enquiries in efficient, friendly and personalised manner Promptly answering customer calls and dealing with all calls appropriately Liaising with Housekeeping and Park Wardens to ensure that check ins and check outs are communicated clearly to manage quick turnaround Carrying out daily check lists for opening and closing each day with accountability including cash handling Driving sales with outbound calls to offer additional booking extras, extra nights and upgrades where possible Creating and managing owner bookings with external agents in a quick and efficient manner Understanding the parks and booking products to support with customer enquiries in a confident manner Processing gas orders for owners and holiday hire Editing and setting up new members on our internal gym database Carrying out admin tasks to support with owner repairs and requests as required Processing swimming tickets and completing the payments on the internal payment systems

Qualifications / Experience:

Essential

Excellent communication skills Great interpersonal skills Ability to be highly organised and prioritise workload Proficient in Microsoft office products (Word, excel) Experience working with online booking systems Friendly, personable and amenable character

Desirable

Previous experience in similar roles.

What are the Benefits?

Part of an award-winning team with pride in providing 5 holidays
Free gym membership for yourself and free use of our leisure facilities for yourself and your immediate family
20% discount on holidays booked with Holgates at any of our 10 parks
Complimentary tea, coffee, and soft drinks for all staff whilst on duty and 50% off food for all staff and their immediate family!
Uniform provided Company Pension

Terms and conditions apply

Is this job right for me?

If you enjoy working within the leisure industry and are keen to work with a company where the facilities are of the highest standard, with real development opportunities for hard working, friendly and passionate people, then Holgates would love to hear from you. We are proud to say many of our team members have been with us for a number of years and have developed and progressed in their careers with us.

How do I apply?

Simply click the link to submit your details and CV. Please also attach a cover letter outlining why you would be the right candidate for the role. We promise to contact all candidates within 72 hours of receipt of your application! We look forward to hearing from you!


The above is not an exhaustive list of duties and requirements, you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the company.