Job Description

About us

Andras Hotels is Northern Ireland's largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Cafe Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

This is a crucial role within a dynamic and fast paced environment. The Night Porter is instrumental in overseeing the running of the hotel from sunset to sunrise.


This is a hands-on role managing the guest expectations and ensuring the standards of the brand are maintained. As a Night Porter particular emphasis is placed upon maintaining the security of the hotel and you may at times assist other departments to ensure an excellent service is provided to our guests.

What we offer

Discounted Hotel Rates across '000's of hotels worldwide for employees and for family and friends Health Care Cash Plan Diamond membership of Kingsbridge Hospital Group Enhanced Pension Scheme Enhanced Maternity Pay Enhanced Paternity Pay Cycle to work Recruit a friend scheme Employee Appreciation and Social Events Employee of the Month Award 20 for completion of FLOW training Increased Annual leave with service Discount at Bodyscape - Employee rate and family and friend rate Cyrospa discount rate at Bodyscape Communication and advice on Health and Wellbeing Andras Academy - Training and Development Programs and progression opportunities within the Andras Hotels Group Work for globally renowned Hotel Brands Reward Club Incentive Scheme Hotel Incentive scheme

About The Role

Your day to day

Front Office

Achieve individual and departmental targets and objectives Welcome guests in a friendly, prompt and professional manner recognising Loyalty Club Members and returning guest. Check in/check out guests according to procedure, issue room keys, provide information on hotel services and room location. Answer the telephone in a prompt and courteous manner. Up- sell services to maximise hotel revenue Promptly resolve customer issues, requests and enquires Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up Accurately process cash and credit card transactions using established procedures Be full conversant and comply with the Health and Safety procedures of the hotel. Immediately report any Health and Safety incidents, security breaches, concerns or suspicious behaviour to the supervisor or manager on duty# Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service Good local knowledge enabling you to provide information to guests of local tours, attractions etc. Run nightly reports from hotel software as per hotel standard.

Food and Beverage

Achieve individual and departmental targets and objectives Play a crucial part in the day-to-day setting up of breakfast which will include cooking and cleaning ensuring the breakfast area is set to brand standards Serve food and beverages to the standards set out by the hotel at all times. Follow the food and beverage sequence of service set out by the hotel at all times. Ensure that adequate preparation is carried out Prepare and serve food as per the 24-hr snack menu Be responsible for the cleanliness of all equipment used to serve guests Demonstrate service attributes in accordance with industry expectations and company standards including attentiveness, anticipation, accuracy and maintaining high levels of knowledge about the products and services offered by the hotel. Participate in any training sessions, briefings and meetings as and when requested. Complete end of day procedures including till conciliation.

Safety and Security

Responsible for the safety and security of the guests and maintenance of the hotel at night Perform regular night-time walks around the hotel Ability to carry out basic first aid when required Perform the role of the hotel fire warden and any associated duties If required deal with difficult guests Make contact with police/ambulance and other emergency services if required Remove potential hazards where appropriate to ensure the hotel is a safe environment.

Other

Clean and set up conference / meeting rooms as and when required to brand standard Clean public areas and hotel entrance Perform minor maintenance tasks as and when required Receive goods as per procedure and ensure correct storage Perform housekeeping duties if and when required You will be expected to adopt the hotel brand behaviours.

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in the Holiday Inn.


The Holiday Inn IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude:

being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence:

having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening:

focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness:

is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

Required Criteria

Experience within a customer service role Basic level of IT proficiency

Desired Criteria

Experience within the Hospitality Industry

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.


We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast's largest hotel group with 1000 bedrooms in the City.


Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland's largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.


We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.


We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Company Benefits

What we offer


Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Gym membership or wellness programs, Cycle to work, Referral bonus, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Wellbeing Scheme, Work With Charities, Social Opportunities, Employee of the Month, Employee Recognition Scheme

Salary

13.15 per hour