Job Description

Helpline Supervisor \xe2\x80\x93 Online Chat Part time 14 hours per week as follows:

• Friday 15:30 to 23:30 and

• 1 flexi shift per week 14:00 to 22:30 or 15:30 to 23:30 \xe2\x80\x93 choose from Monday, Tuesday, Wednesday, Thursday, Saturday or Sunday depending on availability.

\xc2\xa330,740 per annum pro rata (\xc2\xa312,296 actual) Fixed term until 30 June 2024. Location is UK based. For remote shifts you must have a suitable, private and secure home working space to be considered for this role. Occasional attendance at Central Office based in Mortlake \xe2\x80\x93 12 mins from Clapham Junction and 23 mins from Waterloo)
About the role
This position is part of an award-winning helpline team providing quality support, guidance and safeguarding to missing children, vulnerable adults \xe2\x80\x93 those who have run away or left home \xe2\x80\x93 and the families of missing people. Our online services start from 14:30, 7 days a week, via multiple channels. You will supervise Missing People\'s daily online chat services including Is This OK? and Runaway Helpline. This involves managing multiple remote volunteers on shift as well as operating the service when needed. You will be supported by a team of Helpline Coordinators and Supervisors.
About you
You will need:

• Experience of work on a helpline, crisis or advice service either as a volunteer or a paid worker and/or advice work with children, vulnerable adults and/or families
• A good understanding of the issues faced by children and young people, including those who are affected by child sexual exploitation or criminal exploitation
• Excellent written communication skills
• Able to maintain a calm and considered approach, to evaluate situations objectively, consult effectively and give appropriate advice and guidance.

What you will get in return
You will find plenty of scope for further personal development including: getting involved in volunteer supervision; training; e-learning; and hearing about the latest topics from some of our amazing partners. Working for Missing People means living our values. It\xe2\x80\x99s a place where people are encouraged to \xe2\x80\x98let fly\xe2\x80\x99 so you can \xe2\x80\x98make things happen\xe2\x80\x99. We know you\xe2\x80\x99re more than just a job title, and \xe2\x80\x98be human\xe2\x80\x99 is an important value here.
About Missing People
Somebody goes missing in the UK every 90 seconds. Missing People exists to ease the heartache experienced by those missing someone, and to help people who are away from home find their way back to safety. Our vision is for every missing child, adult and family left behind to find help, hope and a safe way to reconnect. We are a non-judgemental, highly skilled team of staff and volunteers working for everyone who needs us. We provide free, confidential support, help and advice by phone, email, text and live chat. We coordinate a UK-wide network of people, businesses and media to join the search for the estimated 170,000 people who go missing each year. Missing People aims to put people with lived experience at the heart of our work, amplifying their voices to achieve change.
Missing People is a friendly and supportive place to work \xe2\x80\x93 it\xe2\x80\x99s a welcoming, caring organisation which really makes a difference to vulnerable people throughout the UK. We offer a range of enhanced family friendly benefits and are happy to talk about flexible working in most roles.
Find out more and apply
You will find attached a detailed job description and person specification, a letter to applicants from the line manager and a summary of Missing People\'s Achievements 2023.
To apply, please ensure you include your CV and a brief covering letter explaining how you would be a good fit for this role. Please also tell us which shift type you would like to be considered for. We look forward to receiving your application.
Closing date: 26 November 2023 Interviews 6/7 December 2023