Helpdesk Support, Milton Keynes
Milton Keynes, United Kingdom
Job Description
Wild Recruitment has teamed up with a fantastic employer based in Milton Keynes working within Customer Service department. This company offers a great working environment and many opportunities.
Hours: Monday - Friday 8:30-17:30 (1 hour break)
Role
As a Helpdesk Suppoty you will contributing towards maintaining the company\xe2\x80\x99s reputation for providing a high level of customer service.
Responsibilities
- Deliver technical and ethics helpline service
- Support with complaints
- Respond to queries over telephone, email, web chat
- Support Admin team
- Assisting with warehouse stock management
- Help with collecting meter readings
- Protect user data
- Exceptional customer service skills and experience within a phone based role
- Experience within a similar role
- Good IT skills
- Organisational, planning and administrative skills
- Able to work in a fast paced environment
- Experience in managing multi-channel enquiries, phone, email, online chat and social media
- Previously used a CRM system
- Experience handling complaints
Please note that no terminology in this advert is intended to discriminate on the grounds of a person\'s gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.
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Job Detail
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Job IdJD2996404
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:£21900 - 25000 per year
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Employment StatusPermanent
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Job LocationMilton Keynes, United Kingdom
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EducationNot mentioned