Job Description

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AUG20232288

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Helpdesk Supervisor
Reference: AUG20232288
Expiry date: 2023-09-05 17:30:00.000
Location: Oxford
Salary: Competitive
Benefits: Company shares and pension

Bouygues Energies & Services currently has an exciting opportunity for a Helpdesk Supervisor to join our Facilities Management team based at the John Radcliffe hospital in Oxford. This is a permanent full-time position working from 08:00 - 17:00, Monday to Friday.

Key activities:

• Organise and oversee a customer focused Help Desk, supervising the team who support the needs of the John Radcliffe Hospital
• Support the helpdesk by receiving calls, logging on to the FM Support System, feeding through to operational staff and reporting back to the end-user/customers
• Monitor call activity and produce call volume reports
• Provide administrative support to the department including dealing with telephone, written and personal enquiries. Escalate any reported sickness/absence and find cover
• Assist in the preparation of reports and documents as required, maintaining confidentiality at all times
• Support the recruitment of Helpdesk Administrators
• Working 40 hours per week - Monday to Friday 08:00 - 17:00

Skills, qualifications & experience:

• Must have experience of providing excellent customer service ideally on a helpdesk
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use Microsoft Office and management systems)
• Well organised and able to prioritise workload
• Ability to multi task in a busy work environment
• Previous experience in a customer service/call centre role is desirable
• Previous experience of using a Computer Aided Facilities Management - CAFM system (in this case Maximo) is desirable

Our benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Why Bouygues E&S Solutions?

Bouygues Energies & Services Solutions (BYES) is an international business operating in over 25 countries and employing over 13,500 people. The company is part of the Bouygues Group - a global brand employing over 130,000 people in 80 countries within the construction, engineering, civil works, energy services, telecommunications, and media sectors.

In the UK, Bouygues Energies & Services is a leading provider of facilities management (FM), energy services, highways, and complex engineering solutions across the public and private sectors.

Bouygues E&S Solutions is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We place a strong emphasis on continual development, both professional and interpersonal. Currently over 2% of the Company\'s payroll is spent on Learning and Development activities. We have our own international and local training centres, delivering technical and management courses.

Bouygues Construction UK was awarded the Top Employers United Kingdom and Top Employers Europe certification. We are also proud to have been awarded Investors in People Gold, which demonstrates our commitment to our people.

Be Yourself!

Here at Bouygues we value the creativity and innovation that our diverse workforce brings, encouraging people from all backgrounds, particularly those from underrepresented communities to apply. By joining us, you will be inspired to bring your full self to the workplace, speak up and share your unique ideas. You will also have an opportunity to join our employee led diversity & inclusion communities such as WeLink (women network), Encompass (LGBTQ+), Kaleidoscope (BAME), Disability and Wellness peer support network, Parents and Carers network.

We are an equal opportunities employer and encourage applications from suitably qualified and eligible candidates regardless of gender, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We value your privacy and we are committed to protecting your personal details. If you choose to apply for this role, please do not include any sensitive data on your CV which reveals (directly or indirectly); your race or ethnic origins, your political, philosophical or religious opinions, or your membership of a trade union, your social security number, or information which relates to your health or sexual orientation or to any criminal convictions.

Bouygues