Job Description

At TOTALIS we are a Construction, Fit Out and Facilities Management provider with offices across the UK. We carry out a wide range of projects for a variety of private, public sector and retail clients.

Due to exciting growth plans, new client wins and improvements to our internal systems we are looking for a new Helpdesk Administrator to join our team in our Belfast Office.

The successful candidate will be able to work independently and as part of a team, have excellent problem-solving skills, and be able to handle multiple tasks at once.

Salary:

Negotiable depending on experience

The ideal candidate will have experience in a property maintenance or related environment, and will have a good office experience with the ability to multi task as part of a small team.

Strong admin and IT abilities are essential together with a confident & professional approach.

Job Role:

Scheduling direct labour and subcontractors as required to ensure timely completion of tasks. Providing full administrative support and duties for the team Logging planned, reactive and quotation calls on database Completion of daily job update reports to ensure all works completed on schedule/ uplifts/ follow on requests completed as required Monitoring of jobs status to ensure KPIs are met Collation and completion of engineers paperwork, and inputting timesheet hours on database Create word documents, spreadsheets or reports to management requirements Creation and updating of client and management reports on a daily/ weekly/ basis as required Management of sub-contractor base including issuing jobs, contacting for job updates, checking and completion of paperwork. Assist managers with the production of project specific documentation to ensure deadlines are met. Creation of submissions and invoices, in agreement with client specific requirements Logging of Jobs, Preventative Planned Maintenance and Reactive Any other duties as deemed appropriate.

Key Competencies:

Highly organised with meticulous attention to detail An excellent telephone manner and interpersonal skills to deal with a wide variety of people and clients Excellent written and oral communication skills ensuring an excellent standard of customer service is provided and maintained to clients Ability to analyse figures with good arithmetical skills The ability to work independently and with minimal supervision The ability to multi-task, prioritise and remain calm under pressure Excellent IT skills, and proficient with MS Office Word, Excel, Outlook

Experience Required:

2 years in office experience in a similar environment. Ideally previous experience in a property maintenance or related area (although not essential)
Job Types: Full-time, Permanent

Pay: 26,000.00 per year

Benefits:

Company events Company pension Free parking On-site parking Paid volunteer time Referral programme
Schedule:

8 hour shift Day shift Monday to Friday No weekends
Ability to commute/relocate:

Belfast: reliably commute or plan to relocate before starting work (required)
Education:

GCSE or equivalent (preferred)
Experience:

Helpdesk: 2 years (preferred) Customer service: 2 years (preferred)
Work authorisation:

United Kingdom (required)
Work Location: In person