Job Description

Permanent | 18.75 hrs per weekWe are looking for an enthusiastic and dedicated person to join our team to support our Urology and Continence Nursing Team. This is a great opportunity for someone who enjoys helping others and excels in a busy, patient-focused environment.About YouLevel 3 qualification, or equivalent experienceExperience working in a customer service environmentExperience with general database and spreadsheet workIf you're a compassionate, detail-oriented person with a passion for helping others, we'd love to hear from you!Main duties of the jobReporting into the Lead Nurse (Urology), your responsibilities will include:Maintain accurate databases and spreadsheets, following up on outstanding information from families, schools, and other departments.Communicate with parents, schools, GPs, and clinicians to gather necessary patient information.Handle sensitive inquiries and requests, ensuring prompt responses and compassionate support.Triage and delegate calls and messages, working with different departments to address patient-specific queries.Monitor and order supplies to ensure stock levels are maintained.Perform general office tasks such as filing, photocopying, and clerical.About usAt Sheffield Children's, our purpose is clear: to provide healthier futures for children and young people. Our three strategic aims are: * Outstanding Patient Care

• Brilliant Place to work
• Leaders in Children's Health

We work successfully with local, regional, and national partners to provide physical and mental healthcare across acute and community settings. Many of our clinicians are amongst the best in their field, recognised nationally and internationally for their expertise.As well as having enormous pride in what we do, we are a friendly, welcoming, and motivated NHS Trust who are guided by our CARE values: Compassion, Accountability, Respect, and Excellence. Our nearly 4000 colleagues live these values, ensuring kind and compassionate care that makes patients and their families feel safe and at home.As we approach our 150th anniversary in 2026, we remain committed to enhancing our reputation in children's health leadership, improving the experiences of both patient and colleagues, and focusing on our communities and population health.Sheffield Children's provides great benefits to support your wellbeing, with excellent annual leave and pension schemes, health programmes, and exclusive discounts--helping you succeed at work and beyond.Date posted19 March 2025Pay schemeAgenda for changeBandBand 3Salaryxc2xa324,071 to xc2xa325,674 a year per annum pro rataContractPermanentWorking patternPart-timeReference number425-25-7035882Job locationsSheffield Children's NHS Foundation TrustWestern BankSheffieldS10 2THJob descriptionJob responsibilitiesFor more information on the main responsibilities for this post, please refer to the job description and person specification.Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is xc2xa312.60 per hour.Diversity StatementAt Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.#LI-Onsite Job descriptionJob responsibilitiesFor more information on the main responsibilities for this post, please refer to the job description and person specification.Please note that Sheffield Children's uplift pay to meet the Real Living Wage, which is xc2xa312.60 per hour.Diversity StatementAt Sheffield Childrens, we are committed to creating an inclusive environment that celebrates diversity and supports everyones success. We prioritise Equality, Diversity, and Inclusion in our recruitment practices, creating a welcoming space for people of all backgrounds, including ethnic minorities, individuals with disabilities, and LGBTQ+ members.Recognising that inclusivity is an ongoing effort, we review our processes and welcome feedback to enhance our practices. A diverse team strengthens our organisation and the quality of care we deliver. For ideas on how we can improve, please contact our Recruitment Manager at scn-tr.recruitment.team@nhs.net. Together, were building a workplace where everyone belongs.#LI-OnsitePerson SpecificationQualificationsEssential

• Level 3 qualification, or equivalent experience (as set out below)

ExperienceEssential

• Customer service experience acquired from working in a customer service environment.
• Experience in accurately updating systems including database and spreadsheet management.
• Experience providing administrative support for meetings, including preparation and note taking.
• Experience in working with families to resolve queries and find solutions to problems.

Knowledge & SkillsEssential

• Ability to self-manage own workload, and referring when appropriate
• Knowledge of data protection and working with confidential, sensitive information.
• High levels of attention to detail with ability to input information into different systems.
• Ability to use various Microsoft Office programmes.
• Ability to explain processes to people clearly adapting communication style as necessary.
• Ability to navigate challenging conversations with empathy and clarity, particularly when addressing concerns about long wait times with parents or patients.
• To be able to work as part of a team and autonomously.

Personal AttributesEssential

• Willingness and ability to work flexibly.
• Willingness to learn and acquire new knowledge and skills in areas new to the post holder
• Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues

Person SpecificationQualificationsEssential

• Level 3 qualification, or equivalent experience (as set out below)

ExperienceEssential

• Customer service experience acquired from working in a customer service environment.
• Experience in accurately updating systems including database and spreadsheet management.
• Experience providing administrative support for meetings, including preparation and note taking.
• Experience in working with families to resolve queries and find solutions to problems.

Knowledge & SkillsEssential

• Ability to self-manage own workload, and referring when appropriate
• Knowledge of data protection and working with confidential, sensitive information.
• High levels of attention to detail with ability to input information into different systems.
• Ability to use various Microsoft Office programmes.
• Ability to explain processes to people clearly adapting communication style as necessary.
• Ability to navigate challenging conversations with empathy and clarity, particularly when addressing concerns about long wait times with parents or patients.
• To be able to work as part of a team and autonomously.

Personal AttributesEssential

• Willingness and ability to work flexibly.
• Willingness to learn and acquire new knowledge and skills in areas new to the post holder
• Ability to demonstrate empathy and respect when engaging with patients, families, carers, and colleagues

NHS