Job Description

Join Police Digital Service as Head of Technical Operations

You will lead PDS\'s efforts in supporting the implementation and delivery of the National Policing Digital Strategy, providing crucial service in managing the 24x7 technical delivery of live mission critical national Policing systems.

About Police Digital Service

Police Digital Service strives to be the go-to partner for technology developments and programmes across UK policing. Our team provides technical advice and delivers services to help policing and law enforcement organisations across the UK prioritise and focus on technology efforts.

Our vision is to support UK policing to keep people safe, get more from technology investments and make better use of public money, and we\'re always on the lookout for great talent to help us achieve this.

Our Values are:

• We value People
• We do the right thing
• We are innovative
• We are one Team
• We are proud and passionate

Why Join us?

• Balance is important and we want you to take time off to recharge - we offer 28 days\' annual leave plus bank holidays, rising to 30 days after 5 years of service. Holiday Purchase also available
• Flexible working hours - We trust you to do your job and we appreciate that life doesn\'t always fit around a 9 to 5 workday. We operate core hours of 10 to 4, Monday to Friday (37hr week)
• We care about your well-being - we have an EAP that offers not just welfare benefits but also retail discounts
• Plan for the future - we offer an excellent pension scheme and life assurance cover
• Put your mind at rest regarding your health - offering remote GP, mental health and physiotherapy appointments via video consultation
• Family - Enhanced maternity and paternity pay along with a flexible return to work
• Community - one paid day off per year for volunteering

Key Responsibilities

• Form & lead the creation of Technical Operations function within PDS
• Create and lead a comprehensive service desk function
• Create and lead a 24x7 technical support capability within PDS
• Manage relationships and support stakeholders across UK Policing, to drive innovation and add value to the forces by maximising the opportunities the national IT systems bring
• Provide thought leadership in all aspects of Technical Operations including DevSecOps capability
• Ensuring adoption of industry best practices (ITIL v4) and independent standards (ISO20000), working closely with the Head of Service Management
• Work closely with and provide support to the Chief DDAT Officer, ensuring he is appropriately briefed with respect to the Technical Operations practice, while being empowered to drive these activities forward for the practice and as a bridge into the Police Forces\' own service management function
• Ensure technical services are delivered to Service Level Targets to ensure value is provided end to end
• Promote and support the Police IT community
• Create a positive, vibrant, collaborative, can do team to deliver high quality service management
• Ensure good and robust governance exists to effectively manage change
• Ensure key suppliers are effectively managed and held to account for performance
• Develop a clear Technical Operation strategy and delivery road map on a continuous basis that supports a DevSecOps capability
• Ensure sufficient continuity plans exists which are frequently and robustly tested
• Ensure good financial management of the Technical Operations function
• Embed a learning culture identifying root causes of failure and designing them out to prevent re-occurrence
• Design and provide a \'service catalogue\' of the available capabilities through the technical operations function
• Develop a clear career development pathway for all members of the team

What you need to succeed in the role

• Proven experience of developing and embedding technical operations services, to mature and transform IT services
• Previous experience in ITIL (v3/4) and attaining ISO-20000
• Proven track record of leading a delivery of large-scale transformational change, ideally in the Policing, Defence or UK Public Sectors
• Extensive experience in IT service delivery
• Demonstrable passion and curiosity about delivering high quality, high performing IT systems
• Stakeholder engagement and relationship management, problem solving and building trust are all essential requirements for this role
• Excellent communication skills, written and verbal, as well as presentation and negotiation skills. Ability to speak in plain English and to effectively engage with the senior Law Enforcement stakeholder community with varying data skills
• Ability to win hearts and minds around good technical operations and convince stakeholders to embed and mature their IT capabilities
• Previous experience in building, managing, and developing a team-one that embodies our values around being curious, empowered, diverse, inclusive and agile
• High standards-you will know what good looks like and want to deliver it
• Current knowledge of the technical operations industry: trends, innovation and best practices
• Security clearance level: NPPV3 and SC (this is not a prerequisite and can be applied for following a provisional offer of employment)

Diversity, equity and inclusion

We are committed to equal opportunity for all and will not discriminate on any grounds. We encourage applications from people from the widest possible span of experience. We particularly welcome applications from Black, Asian and Minority Ethnic (BAME) candidates and people with disabilities.

Working Arrangements

This is a remote role.

Police Digital Service