Job Description

Join Our Team: Head of Talent at Sureserve

About Sureserve

Sureserve is a trusted partner for housing associations, local authorities, and residents, delivering high-quality compliance and energy services. Our focus on energy efficiency, safe and compliant homes, and enhanced quality of life makes us a leader in the industry. With nationwide reach, regional expertise, and a commitment to excellent service, we are well-positioned to support our clients now and in the future.

Role Overview

We have an exciting opportunity for an experienced and commercially minded Head of Talent to join our Group Human Resources team.

Reporting to the Group HR Director and forming part of the HR Leadership Team, this strategic role will lead the development and implementation of talent acquisition, development, and management strategies across the Group, supporting our ambitious growth plans through people.


This is a project-based, highly visible role requiring a balance of strategic leadership and operational delivery.

Key Responsibilities

Technical Support & Troubleshooting

Act as the first point of contact for IT-related issues, logging and managing support tickets from initial report to resolution. Develop and implement strategies to improve talent attraction, recruitment performance, and talent development across the Group. Build an efficient and effective talent acquisition strategy, with a strong focus on attracting and retaining diverse talent. Lead and manage the Group's recruitment agency Preferred Supplier List (PSL), driving standardisation, efficiency, and quality. Deliver initiatives to enhance the Group's employer brand and improve the ED&I profile of the workforce. Design and implement learning and development strategies aligned with business needs, supporting capability growth. Develop succession planning frameworks, talent pipelining, and career progression pathways across the Group. Shape and evolve the Group's Employee Value Proposition (EVP) and support external brand recognition. Build and manage an internal talent acquisition function; upskill managers with tools for effective team management. Define, track, and report on key talent metrics, contributing to HR governance and Board reporting.

Skills & Experience Required

Essential:

Experience of developing strategy and implementation plans. Commercially minded with excellent stakeholder management skills. HR SME knowledge, background and experience, specifically in Talent Acquisition, managing recruitment agency PSL, and strategic relationship management. Proven experience designing and implementing talent management strategies, including succession planning, career development pathways, and capability frameworks. Strong understanding of workforce planning, internal mobility processes, and building talent pipelines aligned to business growth needs. Ability to be strategic and tactical when making decisions. Good programme management skills, with experience delivering complex projects or programmes of work. Analytical and able to interpret data and report on progress. Excellent communication skills with the ability to foster long-term relationships.

Desirable:

Strong commercial acumen along with financial awareness of managing a budget. Experience designing and embedding competency frameworks linked to performance, learning, and career development. Experience delivering talent reviews, leadership development programmes, and high-potential identification schemes. Experience of successfully designing and executing diversity and social value initiatives. Industry knowledge and understanding of the current recruitment trends within the Group's markets (i.e., engineering-led workforce). Experience of working for both a private equity backed SME company and a large corporate. HR generalist experience. Experience in managing and developing a team.

Key Measures of Success

Reduction in turnover percentage and improvement in new joiner retention. Reduction in cost per hire, positively impacting EBITA. Increased revenue per employee ratio. Positive feedback from candidates and employees on hiring experience and onboarding.

Why Join Us?

Competitive salary and benefits package. Employer contributed pension scheme. Employee Assistance Programme with 24 hours telephone and online access. Employee engagement events to bring together colleagues Strong opportunities for career growth and development within the Sureserve Group. A diverse, inclusive, and supportive workplace that values equality.

If you're passionate about IT support and delivering exceptional service, we'd love to hear from you!


Apply now and be part of our growing ICT team at Sureserve!

Committed to Diversity & Inclusion

Sureserve is an equal opportunities employer, fostering a diverse and inclusive workplace. We are committed to fair employment practices, ensuring equal opportunities for all candidates, regardless of race, gender, religion, disability, or background.

Application Process

All applicants must provide proof of eligibility to work in the UK. Successful candidates will undergo background checks before employment.