Job Description

Head of Support and Legal Services

Are you looking for a fulfilling and rewarding career opportunity working for one of London\'s biggest housing associations, Notting Hill Genesis? Can you provide a resident-centric approach to managing support and legal services?

Main Responsibilities

We\'re offering an exciting position as head of support and legal services. You\'ll provide first-class legal and support services to ensure residents are effectively supported, safeguarded and can undertake financial transactions. You\'ll effectively and swiftly manage legal cases relating to arrears, disrepair, and other tenancy matters to mitigate business risks.

This is a fantastic opportunity to be NHG\'s legal expert, advising, representing and advocating for Notting Hill Genesis across a range of issues. Alongside this, providing a comprehensive tenancy sustainment and partnership service to ensure residents can live well, remain in their homes and get on with their lives.

We value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We support flexible working arrangements that foster collaboration, combined with the power of in-person interactions. Our optimal balance of three days a week in the office or with customers ensures we\'re at our prime, crafting exceptional customer experiences and achieving outstanding business outcomes. Some roles lend themselves to flexible options more than others and we are open to discussing agile working opportunities during the hiring process.

Ideal Candidate

We believe that great service starts with great people, and are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Your rigorous approach and compassionate attitude will result in improved outcomes for residents and NHG. You can collaborate across the organisation in order to deliver high quality services with cost-effective solutions. Your legal expertise, comprehensive knowledge and advice will better equip staff to deal with legal cases and maximise support opportunities for residents. You work swiftly and effectively to find solutions that benefit residents and mitigate risk, and are constantly looking to adapt and evolve to support permanent improvement to our services.

Necessary experience and skills -

• Track record of success in leadership role
• Evidence of excellent service improvement achievements in a complex service delivery environment
• Experience of building and managing effective relationships with a range of stakeholders
• Up-to-date knowledge of housing law and legislation including possession actions, disrepair, anti-social behaviour and tenancy enforcement
• Preferably experience of related areas in civil and criminal law
• A good understanding of the Civil Procedure Rules
• An understanding of the association\'s statutory, regulatory and contractual obligations
• Significant experience of evaluating, managing and resolving complex housing and legal casework
• A good understanding of tenancy sustainment and the welfare benefits landscape
• A good understanding of shared ownership/leasehold financial transactions including resales and staircasing
• Evidence of commercial acumen with a track record of effectively managing financial budgets
• Excellent communication skills
• Experience of preparing and delivering high quality reports and presentations
• Excellent stakeholder management, supported by personal credibility, integrity and professionalism
• Effective IT skills

What\'s in it for me?

• Excellent annual leave allowance and flexible working opportunities
• Generous pension scheme
• Enhanced maternity, paternity and adoption pay
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations
• Health cash plan
• Staff discounts
• Interest free loans: season ticket loan, tenancy deposit loan and training loan
• Cycle to work scheme
• Life assurance x4 annual salary

How to apply/selection process

Step 1 - Send your application now

Step 2 - Successful candidates will be selected for an interview

Step 3 - Successful candidates will be asked to present a work sample

Step 4 - Final round of interviews

Closing date: 1 September

Interview date: w/c 4 September

Please review the attached role profile for more information.

Please apply for this role with us online. If you are not able to apply online, please contact our HR team via to discuss your requirements.

Apply Now

Notting Hill Genesis