Job Description

Job Ref:

SW1298432LonHORO
Location:


London, Greater London, United Kingdom
Postcode:

EC4Y 0AN
Type of contract:


Permanent
Salary:

Competitive
Posted Date:


Monday, April 28, 2025
Closing Date:


Monday, May 26, 2025

Who we are...


GlobalData is a specialist information services business on a mission to help our clients decode the future, make better decisions and reach more customers. Using our unique data, expert analysis and innovative solutions we deliver intelligence on the world's largest industries for companies, government organisations and industry professionals.


We began our journey in 2016, by combining a diverse range of specialist information services companies, with decades of trusted customer relationships and deep sector specialisms. Today, we operate as a single company and one fully integrated platform, with more than 3,500 colleagues worldwide, across 20+ industries, delivering value for over 5,000 customers.


Why join GlobalData?


GlobalData is at a pivotal point in its growth journey. Following multiple acquisitions and having recently received transformational investment we need curious, ambitious, courageous people to support us in achieving our vision of becoming the world's trusted source of strategic industry intelligence.


Our big ambitions mean that life at GlobalData is fast paced, entrepreneurial and rewarding. We recognise the collective power of our people, and it's the collaboration of our teams that have shaped our success and will continue to do so in the future.


The role...


As the Head of Revenue Operations, you will be responsible for aligning and enabling the performance of our sales, customer success, and marketing teams. You will drive operational excellence across the entire revenue lifecycle, with direct ownership of our critical platforms: Salesforce, Gong, Planhat, and Highspot. Your focus will be on sales enablement, operational effectiveness, and capability uplift -- ensuring our teams are equipped, empowered, and optimized to achieve ambitious growth targets.


This is a highly visible, strategic role that will be instrumental in shaping the next phase of our growth journey.


What you'll be doing...


Sales Enablement & Capability Development


Build and lead a comprehensive sales enablement strategy to drive onboarding, continuous training, and productivity enhancement. Implement structured capability uplift programs (skills, methodologies, playbooks) across the revenue organization. Leverage Highspot to deliver and track enablement content, playbooks, and best practices.

Revenue Operations Management


Own the configuration, administration, and optimization of Salesforce, Gong, Planhat, and Highspot. Develop and refine scalable revenue processes (lead management, forecasting, pipeline reviews, renewals, upsells). Partner with sales leadership to design and run effective deal reviews, account planning sessions, and QBRs.

Data & Insights


Provide actionable insights on pipeline health, forecasting accuracy, customer success metrics, and revenue performance through dashboards and reports. Leverage Gong insights to coach teams, improve sales conversations, and enhance win rates.

Systems & Process Ownership


Act as the business owner for Salesforce CRM, including workflow design, data hygiene, and user training. Manage Planhat for Customer Success health scoring, renewals, and expansion motions. Ensure systems are integrated, scalable, and support data-driven decision making.

Cross-Functional Alignment


Work closely with Marketing, Sales, Customer Success, and Product teams to ensure seamless lead-to-revenue and customer lifecycle processes. Lead the operational planning for go-to-market initiatives (territory planning, quota setting, incentive design).

What we're looking for...


8+ years of experience in Revenue Operations, Sales Operations, or related leadership roles, preferably in a SaaS or subscription-based company. Deep hands-on experience with Salesforce administration and revenue tech stack tools (Gong, Planhat, Highspot). Proven track record of implementing successful sales enablement programs and improving sales team capabilities. Strong analytical and problem-solving skills; comfortable working with complex datasets to drive insights. Strategic thinker with operational excellence; can balance big-picture vision with hands-on execution. Exceptional project management skills with the ability to manage multiple stakeholders and priorities. Excellent interpersonal and communication skills; able to influence and build trust across all levels. Salesforce Administrator certification (highly desirable).

In addition to a rewarding career, we support our GlobalData colleagues with a range of benefits across health, finances, fitness, travel, tech and more. To find out more about the roles and benefits on offer in your region, visit careers.globaldata.com


GlobalData believes strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, we are proud to be an Equal Opportunity Employer. GlobalData is determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.


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