Job Description

If you are interested in joining a truly exceptional company with a people-first approach to business, this could be the perfect opportunity for you.

One of London\xe2\x80\x99s most reputable and respected housing companies is undergoing a strategic restructure, and you could become one of the select operational leaders brought in to spearhead this revolution.

If you are excited about bringing your skills and experience to a leadership position that will enable you to build, develop, and grow your own repairs department of 50+ people through strategic implementation, then I strongly recommend reaching out. This opportunity will not remain open for long.

The company itself is a renowned housing association with an illustrious legacy spanning nearly six decades. It has been an innovative and significant player in London\xe2\x80\x99s housing story, currently managing over 6000 properties across various boroughs.

This role is a new addition to the company, driven by the desire to enhance operational services. It will provide the individual with ample scope to implement their own ideas and strategies to ensure exceptional levels of customer service are achieved. This will be accomplished through the seamless and effective delivery of crucial repairs, maintenance, and support operations.

What We Require from You:

• A proven track record of successful team leadership in improvement programs
• Experience in operational service delivery, including resident-facing roles
• Proficiency in managing and implementing contract and supply chain frameworks
• Effective management of large service budgets
• Strong understanding of factors influencing resident experience and the ability to translate insights into action
• Experience in delivering reports and/or recommendations to senior managers
• Creative and problem-solving mindset
• Demonstrable financial acumen to consistently deliver value for money \xe2\x80\xa2 Proficient IT skills

What\xe2\x80\x99s Offered:

• Flexible / Hybrid work options
• Salary of \xc2\xa385,000 \xe2\x80\x93 \xc2\xa392,000 (dependent on experience)
• Opportunity to implement your own strategic operations
• Generous annual leave allowance
• Robust pension scheme
• Enhanced maternity, paternity, and adoption pay
• Employee assistance program \xe2\x80\x93 free confidential advice and counseling services provided by independent specialist organizations
• Health cash plan
• Staff discounts
• Interest-free loans: season ticket loan, tenancy deposit loan, and training loan
• Cycle-to-work scheme
• Life assurance equivalent to four times your annual salary

In addition to these benefits, you have the opportunity to make a positive impact by working for a company dedicated to enhancing the lives of ordinary people. As an employer, this company is renowned for its high employee satisfaction, reflected in the longer-than-average employee tenure across the organisation.

Ref: JR5553

Joseph Roper
Senior Consultant

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