Job Description

The Head of Product Electrical Services (ES) is accountable for the strategy, execution, and performance of the ES capability in Field Services spanning
1.4m customers and ~700 engineers.

In this exciting role you will be the product expert, share performance and product knowledge to influence and enable effective decision making. You will innovatively identify and resolve short- and longer-term performance improvement opportunities in order to deliver the best outcomes for our customers, whilst developing and delivering programs that recognise our commitment to our industrial relations and Trade Union partners.

You will work closely with the Director of Electrical Services to execute plans across our national field organisation, driving performance across customer and commercial KPIs. You will create a learning environment underpinned by root cause investigation and coaching. Through a combination of effective root cause analysis, data insights, best practice, and interpretation of operational/commercial/strategic objectives, you will identify barriers to effective customer delivery and develop strategies for improvement.

The successful candidate will be at ease owning and driving improvement, enabling significant and sustainable change across combined outcomes of cost base, customer, service and safety.

To be successful in this position you will need to identify and manage strategic risks, including regulatory and/or industrial relations. You will adhere to conduct, technical and safety standards; ensuring activities are aligned to our regulatory frameworks and ensure we are the safest technical workforce in the industry.

Requirements

Experience of driving significant commercial and/or margin improvement within a P&L

Experience of defining and setting strategy, translating this into meaningful goals and objectives and cascading through the organisation

A proven track record in driving significant and complex performance improvements, at pace, in a regulated and unionised multidisciplinary engineering environment

Experienced in visualisation with the ability to develop and utilise insight

An experienced people leader with a track record for leading and developing highly technical teams

Confident in positively challenging and coaching peers and senior leaders, in a cross-matrix organisation in order to deliver great customer outcomes

Experience of creating sustainable cultural change, including the embedding of continuous improvement

Strong leadership and collaboration skills with the gravitas to effectively represent and direct performance improvement and explain its purpose

A strong influencer with experience of working with a diverse stakeholder base; comfortable handling objections and negotiating a way forward

Commercially astute with the ability to prioritise decisions based on solving customer problems and improving the customer experience, in balance to commercial outcomes

Confident in ambiguous situations, with the capability and determination to self-lead appropriate programs of work that drive value

Can hold total accountability for their decisions and defend their priorities

If your application is successful, you\xe2\x80\x99ll be invited to attend an assessment centre on Wednesday, 1st November in our Stockport office. Please keep the date free where possible.

We are proud to be recognised as a disability-confident employer. Our customers come from a variety of different backgrounds, and so do we. We hire great people from all walks of life, not just because it\xe2\x80\x99s the right thing to do, but because it makes our company stronger. We will continue championing inclusivity while investing in our local communities to create a better, more sustainable world for everyone.

We are incredibly proud to have been recognised by The Times for being one of the Top 50 Employers for Women.

Our people are the beating heart of our business. We are incredibly proud of our commitment to being FlexFirst. From childcare to furry friends, we listened to our people and understood that they work best when they are comfortable and have a flexible working model that suits their individual needs. We embrace the opportunity to give our colleagues a choice to work from anywhere whilst still ensuring they can connect and engage with their teams through office days, employee networks and virtual events.

In addition, after listening to what matters most to them, we have tailored our well-being & benefits package around our employees.

\xf0\x9f\x92\xb0 Competitive salary and bonus potential

\xf0\x9f\x92\xa1 Employee Energy Allowance at 15% of the government price cap

\xf0\x9f\x91\xb5 Pension scheme

\xf0\x9f\x9a\x97 Electric car lease scheme

\xe2\x9b\xb1 33 days holiday allowance, inclusive of public holidays, and the option to buy up to 5 additional days

\xf0\x9f\x8f\x8b\xef\xb8\x8f\xe2\x80\x8d\xe2\x99\x80\xef\xb8\x8fExcellent range of flexible benefits, including technology vouchers & travel insurance

\xf0\x9f\x8c\xb2 We are committed to creating a cleaner and greener future. And we\xe2\x80\x99re making big changes to help us get there. That means cutting customers\' emissions and our own to reach net zero. And because our people are the beating heart of our business, we will continue to champion inclusivity, develop future skills and invest in our local communities to create a better world for everyone. As part of our reforestation project with WeForest, for every new employee that joins our family, we plant trees in underprivileged areas in Tanzania to offer farming and wildlife economy opportunities for locals

At Centrica we embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. To build a more sustainable future, we need the best team \xe2\x80\x93 a team with a diverse mix of people and skills, where everyone feels welcome and able to succeed. We are dedicated in helping to close the diversity gap and would love to see more females, people of colour and LGBTQ+ employees, as well as those from a variety of cultures and ethnicity to veterans and the differently abled. Supporting diversity and inclusion is a big part of who we are, we are not looking for people to fit into our culture but to add to it!

PLEASE APPLY ONLINE by hitting the \'Apply\' button.

Applications will ONLY be accepted via the \xe2\x80\x98Apply\xe2\x80\x99 button.

This role is being handled by the Centrica recruitment team and NO agency contact is required.

Centrica